Aka Recruitment are excited to be working with a fantastic client of ours to bring you this exciting Assistant Aftersales Manager position for a busy main dealership based in Erdington. Working Monday to Friday 8am to 5.30pm with alternate Saturdays on a rota basis, you will be rewarded with a competitive basic salary starting from £35,600 and an attractive bonus structure, offering excellent earning potential and career progression opportunities.
Job Duties Include:
- Support the Aftersales Manager in the day-to-day running of the Service and Parts departments
- Assist in leading, motivating and developing the aftersales team to maximise performance and profitability
- Help drive departmental productivity, efficiency and customer satisfaction targets
- Monitor workshop loading and ensure effective allocation of work to technicians
- Support the management of parts stock levels and inventory controls
- Handle customer concerns and ensure issues are resolved professionally and promptly
- Assist with recruitment, training and performance reviews for aftersales staff
- Ensure compliance with manufacturer standards, FCA regulations and dealership procedures
- Produce and analyse departmental reports, identifying areas for improvement
- Build and maintain strong relationships with customers, suppliers and manufacturer representatives
- Support the implementation of aftersales strategies to increase revenue and customer retention
Requirements:
- Previous experience within an Assistant Aftersales Manager, Service Manager, Workshop Controller or senior aftersales role in the motor trade
- Strong leadership and people management skills
- Proven track record of delivering excellent customer service and achieving departmental targets
- Good understanding of workshop operations, service processes and parts functions
- Strong organisational and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced dealership environment
- Full UK Driving Licence
Reasons to Apply:
- Competitive salary and bonus package
- Join a well-established and successful main dealership
- Excellent manufacturer and in-house training opportunities
- Supportive working environment with a strong team culture
- Genuine career progression prospects within the business
- Opportunity to play a key role in the success and growth of the aftersales department
- Work with a respected automotive brand
This is an excellent opportunity for an experienced automotive professional looking to take the next step in their career within a thriving dealership environment. To apply for this role, please send your CV in confidence to us here at Aka Recruitment, job reference code Aka3831
