Aka Recruitment are proud to be working with an excellent, local client of ours to bring you this exciting Service Advisor position based in Wakefield. Working within a busy and thriving dealership, you will be joining a forward-thinking and well-established family-run business. Working hours are Monday to Friday 8am to 5:30pm, along with 1 in 2 Saturdays 8am to 12pm. You will be rewarded with a basic salary of up to £30,000, alongside a rewarding bonus structure, with further negotiation available depending on experience. This role also offers excellent working conditions, long-term career stability and genuine opportunities for progression.
Job Duties Include:
- Act as the first point of contact for customers, delivering a professional and friendly service at all times.
- Book in vehicle service, maintenance and repair appointments efficiently.
- Accurately prepare job cards and workshop instructions for the technicians.
- Keep customers updated throughout the repair process, providing clear communication on vehicle progress and costs.
- Liaise closely with the Workshop Controller and Vehicle Technicians to ensure repairs are completed within agreed timescales.
- Prepare accurate service estimates and explain repair recommendations to customers.
- Upsell additional products, services and manufacturer-recommended repairs where appropriate.
- Process invoices and take payments upon vehicle collection.
- Handle customer queries and resolve concerns in a professional and efficient manner.
- Maintain accurate customer records using the dealership management system.
- Ensure all administration is completed accurately and in line with company procedures.
- Deliver exceptional customer service to encourage repeat business and maintain high customer satisfaction levels.
Requirements:
- Previous experience as a Service Advisor within the automotive industry.
- Excellent customer service and communication skills.
- Ability to work efficiently in a busy dealership environment.
- Strong organisational skills with excellent attention to detail.
- Experience using Kerridge, Pinnacle or other dealership management systems would be advantageous.
- Good computer literacy and administration skills.
- Ability to build strong relationships with customers and colleagues.
- Full UK Driving Licence preferred.
- A positive attitude with a professional and customer-focused approach.
Reasons to Apply:
- Join a forward-thinking and well-established family-run business.
- Relaxed and supportive working environment with no unnecessary pressure.
- Excellent basic salary with rewarding bonus potential.
- Stable, secure and long-term career opportunity.
- Modern dealership with excellent facilities.
- Friendly and experienced team with ongoing support and development.
- Fantastic opportunity to work within a thriving and successful automotive business.
This is an excellent opportunity for an experienced Service Advisor looking to join a successful and supportive dealership. If you're passionate about delivering first-class customer service and want to become part of a respected, family-run business with an excellent reputation, we'd love to hear from you.
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Automotive Service Advisor in Castleford employer: AKA Recruitment
Join a thriving family-run business in Leeds as a Vehicle Technician, where you will enjoy a relaxed and supportive work environment that prioritises quality workmanship. With a competitive salary starting at £32,000 and opportunities for overtime, this role offers not only job security but also a chance for personal and professional growth within a friendly team culture. Experience modern facilities and equipment while contributing to a well-established workshop that values its employees and fosters a positive atmosphere.
