Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage AOG situations effectively.
- Company: Join AJW Group, a leading aviation company with a global impact.
- Benefits: Enjoy competitive pay, shift allowance, and access to LinkedIn Learning.
- Why this job: Be part of a dynamic team that shapes the future of aviation.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working arrangements and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional customer service and interested in joining a leading aviation company? AJW Group is looking for a Customer Service Executive to join our AOG (Aircraft on Ground) team!
As a Customer Service Executive at AJW Group, you will play a key role in building and maintaining strong relationships with our customers to enhance their satisfaction and drive sales opportunities.
Key Responsibilities:- Manage customer requirements promptly and effectively
- Provide quotes to customers and collaborate with internal teams
- Procure items for customer needs and negotiate with suppliers for cost optimisation
- Identify opportunities for process improvements and enhance the customer experience
- Conduct market research to ensure competitive pricing
This position involves working 4-on-4-off night shifts from 7:00pm to 7:00am to support our 24/7, 365-day operation, focusing on Aircraft on Ground (AOG) situations where immediate attention is crucial. You will be the primary contact for AOG and priority customer requests, with a £9,000 shift allowance included.
If you are enthusiastic about customer service and thrive in a fast-paced environment, we invite you to apply for the Customer Service Nights Executive - AOG role at AJ Walter Aviation!
Person specifications:- Collaboration is at the heart of everything you do; you’ll be a key team player working closely with direct colleagues and other departments within the organisation
- You’ll be attentive to detail, ensuring that our customers receive the right information the first time
- Self-motivated and able to work within a fast-paced environment
- You’ll enjoy solving problems, sometimes ones that require input from team members
- You’ll have gained experience through a customer-facing role where you’ll have demonstrated negotiation skills
- Confident communication skills
- It would be great if you have industry experience as well as having worked on Quantum, although this isn’t a necessity
Why join us? We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world. At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive.
Here’s what we offer:- A team fun budget to bring colleagues together.
- Free access to LinkedIn Learning to support your development.
- Opportunities to take part in charity events, volunteering, and community projects.
- A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.
- A discretionary bonus and private healthcare.
- Relocation support if you’re moving closer to our HQ.
We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.
Customer Service Executive - Nights in Slinfold employer: AJW Group
Contact Detail:
AJW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Nights in Slinfold
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AJW Group. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations that might come up in the role. Being able to demonstrate your problem-solving skills and how you can keep customers happy will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at AJW Group and any tips they might have for you. This could give you valuable insights and even a potential referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, you can always reach out for a pre-application chat at people@ajw-group.com. We’re here to help you succeed!
We think you need these skills to ace Customer Service Executive - Nights in Slinfold
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping customers and making their experience exceptional.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the job description. We love seeing how your skills align with our needs, especially in fast-paced environments like AOG situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AJW Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer.
✨Familiarise Yourself with AOG Situations
Since this role focuses on Aircraft on Ground scenarios, do some research on what AOG means and why it’s critical in aviation. Being able to speak knowledgeably about these situations will show your enthusiasm and understanding of the industry.
✨Prepare for Team Collaboration Questions
AJW Group values teamwork, so expect questions about how you work with others. Prepare examples that highlight your collaboration skills and how you’ve successfully worked with different departments to meet customer needs.
✨Showcase Your Problem-Solving Skills
Think of instances where you identified a problem and took the initiative to solve it. Be ready to explain your thought process and how you involved team members when necessary. This will demonstrate your self-motivation and ability to thrive in a fast-paced environment.
