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- Tasks: Maximise ATM profitability and ensure machine availability meets performance expectations.
- Company: Join FNB, a dynamic bank known for innovation and adaptability.
- Benefits: Enjoy a supportive environment with opportunities for self-management and development.
- Why this job: Be part of a team that values curiosity and effective change in the banking sector.
- Qualifications: NQF5 Grade 12 and at least 1 year of ATM maintenance experience required.
- Other info: The bank promotes diversity and supports individuals with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
To maximise the profitability of the ATMs under their responsibility through ensuring that the availability of these machines meets the Bank’s performance expectations whilst adhering to the highest standards and functionality.
You will be an ideal candidate if you:
- NQF5 Grade 12
You will have access to:
- The ability to self-manage and self-motivate is essential.
- Ability to work with cash accurately.
- Basic technical skills.
- Minimum of 1 year experience with all aspects of ATM routine maintenance is essential.
Key Responsibilities:
- Reduce Rand value of ATM/ADT differences as being the total of absolute net shortages plus absolute net surplus as reflected on the General Ledger of the business unit under control.
- Achieve Balanced Scorecard Profit results for the Self Device Devices as per the Business Scorecard Objectives.
- Ensure cost controls within budgets requirements e.g. cell phones bills and tool of trade vehicle and effective control and management of overtime targets.
- Achieve the delivery of exceptional customer service by providing first line support and after hours support on a 7-day standby week according to required Service Level Agreements.
- Self Service Devices availability measured by means of the ATM/ADT reports and benchmark % uptime agreed (excluding uncontrollable downtime due to mechanical defects).
- Provide feedback on the performance of vendor service SSD devices and sites e.g. SBV, BTYES, BMS, DIEBOLD and CLEANERS.
- Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site inefficiencies are reported immediately and ensure that strict SSD cleanliness standards are adhered to and monthly look and feel checklist are completed.
- Comply with governance in terms of legislative and audit requirements, policies, processes, and procedures required for the Self-Service Devices.
- Manage own development to increase own competencies.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
FNB ATM ASSISTANT employer: Ajtechnicaldr
Contact Detail:
Ajtechnicaldr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNB ATM ASSISTANT
✨Tip Number 1
Familiarise yourself with the specific ATM technologies and vendors mentioned in the job description, such as SBV, BTYES, BMS, DIEBOLD, and CLEANERS. Understanding their functionalities and common issues can give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience you have with cash handling and routine maintenance of ATMs. Be prepared to discuss specific examples of how you've ensured machine availability and performance in past roles.
✨Tip Number 3
Demonstrate your ability to self-manage and self-motivate by preparing examples of how you've successfully worked independently in previous positions. This will show that you can thrive in the adaptable environment at FNB.
✨Tip Number 4
Research FNB's values and culture, particularly their focus on being 'changeables'. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of delivering exceptional customer service.
We think you need these skills to ace FNB ATM ASSISTANT
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the FNB ATM Assistant position. Tailor your application to highlight how your skills and experience align with these expectations.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have with ATM maintenance or cash handling. Use specific examples to demonstrate your ability to manage and maintain ATMs effectively.
Showcase Technical Skills: Since basic technical skills are required, mention any relevant technical training or certifications you possess. This could include experience with troubleshooting or maintaining electronic devices.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to FNB's goals. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Ajtechnicaldr
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an ATM Assistant. Familiarise yourself with the key tasks such as maintaining ATM availability, managing cash accurately, and providing exceptional customer service.
✨Showcase Your Technical Skills
Since basic technical skills are essential for this role, be prepared to discuss your experience with ATM maintenance. Highlight any specific technical knowledge or troubleshooting skills you possess that would benefit the position.
✨Demonstrate Self-Motivation
The ability to self-manage and self-motivate is crucial. Be ready to share examples from your past experiences where you took initiative or managed your time effectively to achieve results.
✨Prepare for Customer Service Scenarios
As customer service is a key aspect of the role, think of examples where you provided excellent service or resolved customer issues. This will show your potential employer that you can handle the demands of the job.
