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- Tasks: Support clients and deliver exceptional customer experiences in a friendly utilities environment.
- Company: Join a forward-thinking utilities company focused on client satisfaction.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Why this job: Make a real impact by helping clients navigate their utility needs.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Full-time role with opportunities for professional development.
The predicted salary is between 24570 - 26250 ÂŁ per year.
Join our team as an administrator – a brilliant opportunity to grow your career, support valued clients, and deliver exceptional customer experiences in a friendly, forward-thinking utilities environment.
Full‑time, Monday – Friday (9am – 5pm) £24,570 rising to £26,250 effective from 1st May 2026. Applicants must be authorised to work in the UK.
As a specialist in utility account management, we focus on removing the complexities of utilities from our clients’ businesses while delivering proactive, cost‑effective solutions. Our mission is to go beyond basic customer needs, taking ownership and delighting clients with our knowledgeable, versatile and proactive service.
The Role
We are looking for an organised and motivated administrator to act as the main point of contact for clients and their customers. You will ensure a seamless utility account handover process for housebuilders, housing associations and residents, providing a “right‑first‑time” experience every step of the way.
Key Responsibilities
- Answer incoming calls and deliver excellent telephone service
- Manage shared email inboxes and respond promptly
- Process client data requests, including handover and tenancy information
- Build strong relationships with key client contacts
- Liaise with customers to support and resolve utility queries or complaints
- Work closely with suppliers to ensure accurate account set‑up
- Maintain system accuracy, including identifying and resolving duplications
The Ideal Candidate
You’ll be a confident communicator with a passion for great service and a keen eye for detail. Comfortable working both independently and as part of a team, you’ll bring a positive, solutions‑focused attitude and a desire to deliver outstanding customer experiences.
About you
- Excellent written and verbal communication skills
- Strong relationship‑building abilities over the phone and via email
- Good organisational and time‑management skills
- Accuracy, common sense and high attention to detail
- Confidence with Microsoft Office (Word, Excel)
- Ability to manage workload effectively and maintain confidentiality
- A pleasant, professional demeanour when liaising with clients and colleagues
Essential: GCSE English (Min Grade B)
Desirable: Customer service experience, ideally within utilities
How to apply for the role
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please.
Administrator in Burton upon Trent employer: AJR Management Ltd
Contact Detail:
AJR Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your communication skills and attention to detail – they’re key for this position!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings and apply directly. It shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Remind them of your enthusiasm for the role and how you can contribute to their team.
We think you need these skills to ace Administrator in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the role of an administrator. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, let your written communication shine! Use clear, concise language and make sure to proofread for any typos or errors before hitting send.
Highlight Relevant Experience: If you've got experience in customer service or utilities, don’t hold back! We love seeing how your past roles have prepared you for this position, so share those stories with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at AJR Management Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the administrator role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, like managing client data requests and providing excellent telephone service. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a confident communicator, it's essential to highlight your verbal and written communication skills during the interview. Prepare examples of how you've successfully built relationships with clients or resolved queries in previous roles. This will show that you can deliver the exceptional customer experiences they’re looking for.
✨Demonstrate Your Organisational Skills
Being organised is key for an administrator. Bring up specific instances where you've managed multiple tasks effectively or maintained system accuracy. You could even mention how you handle shared email inboxes or ensure a seamless handover process, as these are crucial for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
