At a Glance
- Tasks: Deliver top-notch customer service and manage utility account handovers.
- Company: Join a friendly, customer-focused team at AJR Management Ltd.
- Benefits: Competitive salary of £26,250, Monday to Friday hours, and supportive work culture.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong Excel skills required.
The predicted salary is between 26250 - 26250 £ per year.
Join a friendly, customer-focused team where your attention to detail and excellent service make a real difference. If you're organised, confident using Excel and enjoy helping customers, we’d love to hear from you.
Burton upon Trent
- Full Time, Permanent
- Must be based within 20 miles of the office
- £26,250 per annum
- Monday to Fridays 9:00am - 5:00pm
Please note: you must be authorised to work in the UK.
AJR Management Ltd is a specialist utility management company, providing end-to-end utility solutions for housebuilders, housing associations and developers across the UK. The business prides itself on delivering a high-quality service, ensuring a smooth transition of utility accounts for customers while building long-term relationships with clients.
As an Administrator - Customer Service, you will be the main point of contact for a portfolio of clients and their customers, supporting the administration of utility account handovers and resolving customer queries. This is a varied role requiring excellent customer service skills, strong attention to detail and good Excel knowledge, alongside the ability to manage multiple tasks in a fast-paced office environment.
What you’ll do:
- Deliver outstanding customer service via telephone and email.
- Process customer and client information accurately using internal systems.
- Manage utility account handovers and tenancy information.
- Build strong working relationships with clients and key stakeholders.
- Liaise with customers to resolve utility-related queries and complaints.
- Work with utility suppliers to ensure customer accounts are set up correctly.
- Maintain accurate records and resolve data discrepancies.
- Prioritise workload to meet deadlines while maintaining a high level of accuracy.
What you’ll need:
- Previous customer service experience.
- Excellent communication skills, both written and verbal.
- Strong administration and organisational skills.
- Good working knowledge of Microsoft Office, particularly Excel.
- Excellent attention to detail and a high level of accuracy.
- Ability to build positive relationships with customers and colleagues.
- Confident working independently and as part of a team.
- GCSE English and Maths (or equivalent).
- A proactive, organised and professional approach to work.
If you’re an organised administrator with excellent customer service skills, strong Excel ability and a keen eye for detail, this is an excellent opportunity to join a successful and supportive organisation where your contribution will be valued. Apply today to take the next step in your career.
How to Apply:
If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies, please.
Administrator - Customer Service employer: AJR Management Ltd
AJR Management Ltd is an exceptional employer located in Burton upon Trent, offering a supportive and friendly work environment where your contributions are truly valued. With a focus on employee growth and development, the company provides opportunities for career advancement while ensuring a healthy work-life balance with a Monday to Friday schedule. Join a dedicated team that prioritises customer service excellence and fosters strong relationships, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Customer Service
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AJR Management Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AJR Management Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator - Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AJR Management Ltd:Your cover letter is your chance to shine! Tell us why you want to work at AJR Management Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AJR Management Ltd!
How to prepare for a job interview at AJR Management Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
