We are looking for a resilient, highly articulate Credit Controller who excels at turning difficult conversations into successful outcomes. In this role, you won’t just be sending payment reminders, you will be managing sensitive customer interactions, navigating challenging pushbacks, and taking decisive action on overdue accounts, up to and including working with solicitors and instructing legal proceedings.
If you have exceptional interpersonal tact, a firm yet fair professional demeanour, and total confidence under pressure, we want to hear from you. Ideally the successful candidate will possess a CICM qualification, however, if you have extensive experience in the above, please still apply!
Highly competitive, dependent on experience.
Plus benefits, plus potential discretionary bonus.
Hours
Monday to Friday (08:30 - 17:00) - 40 hours per week.
This includes a 30 minute unpaid break.
Location (In-person)
Saxham Business Park (Just outside Bury St Edmunds, Suffolk)
Experience
- Background in a similar position is necessary
- The ideal candidate will possess a CICM qualification.
Duties & Responsibilities
- Coordinate collection procedures for collecting overdue monies, including escalation with third party collection where required
- Liaise and coordinate with Solicitors/Legal representatives and appropriate enforcements with regards to legal recovery of outstanding monies
- Coordinate outstanding debts, keeping track of assigned accounts and outstanding debts
- Reconcile customer disputes as they pertain to payment or outstanding balances that are due
- Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Seek authorisation for new accounts, assess the account and authorise the increase / decrease of credit limits as and when required
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Communicate and follow up effectively with the Sales Department regarding customer accounts on a timely basis
- Establish and maintain effective and cooperative working relationships with Sales and customers who have complex/temperamental requirements
- Attend all training courses as and when required
- Follow all safe systems of work at all times. Identify and report any shortcomings that become apparent whilst undertaking tasks or if the tasks change or new activities are undertaken. Liaise with the HS&E Department to ensure such risks are assessed and procedures amended as necessary
- Actively engage in the identification of risks within the workplace and the subsequent assessment development of suitable safe systems of work. When necessary, intervene to prevent breaches of health and safety and/or report as necessary
- Follow the requirements of the Company Quality Management Systems, policies and procedures to help achieve a quality product for the customer and reduce the non-conformances
- Follow the requirements of the Company Environmental Management System to assist the Company’s objective to reduce the detrimental effect on the environment by way of waste management and any other areas to improve the environmental impact.
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