At a Glance
- Tasks: Support NHS contract management and ensure compliance while tracking performance and risks.
- Company: AJM Healthcare, a leader in wheelchair and community equipment services.
- Benefits: 27 days annual leave, employee assistance programme, and company sick pay.
- Other info: Hybrid working with travel to Milton Keynes; excellent career growth opportunities.
- Why this job: Join a caring team making a real difference in healthcare and community services.
- Qualifications: Experience with NHS contracts and strong organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
- AJM Healthcare
- Role: Contract Support Officer
Location – Hybrid working but with frequent travel to our Head Office in Milton Keynes at least once a week.
Benefits: 27 days annual leave plus bank holidays with accrual to 29 and 33 days with continuous service, Employee Assistance Programme, Company sick pay provision with continuous service.
AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector.
We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes.
Our team provide a caring, user-centric and holistic approach that is tailored to each individual.
What we are looking for
We are seeking an organised and detail‑driven Contract Support Officer to support the successful delivery, governance and compliance of AJM Healthcare Group’s NHS contracts.
The role involves providing contract management support across the organisation, ensuring contractual obligations are monitored, actions are tracked, documentation is maintained and emerging risks are identified and escalated pro-actively.
In addition, the role will support the bid function through tender administration, document management and maintenance of bid collateral, creating a seamless link between contract delivery and future business development.
The role will contribute to improving consistency across contracts, strengthening commissioner relationships and supporting continuous improvement through effective governance and performance monitoring.
This is an excellent opportunity for someone with strong coordination skills who enjoys working to deadlines and contributing to winning new business.
Key Responsibilities
- To support the management of AJM Healthcare's NHS contracts, ensuring contractual obligations are monitored and maintained.
- To maintain contract action logs, risk registers and improvement plans.
- To monitor compliance against contract requirements and key performance indicators.
- To track commissioner actions, audits and contractual deliverables to ensure deadlines are achieved.
- To support preparation for contract review meetings and commissioner governance meetings.
- To elevate emerging contractual, operational or compliance risks to the Bid Manager and senior leadership team.
- To maintain contract documentation, variation records and governance documentation.
- To support the production of contract performance reports and dashboards.
- To monitor trends in complaints, incidents, KPIs and commissioner feedback to identify potential risks.
- To maintain the organisation's bid library and supporting documentation.
- To coordinate tender documentation and compliance submissions.
- To support tender administration, including portal management, document control and submission preparation.
- To coordinate internal governance meetings relating to contracts and bids.
- To produce agendas, minutes and action trackers.
- To maintain central document repositories and version control.
Previous experience working on NHS contracts is essential to be considered for this role.
This position is working in a regulated environment and will therefore be subject to a basic DBS disclosure check. Cost will be covered by the Company.
AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition.
AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.
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VA1401 | Contract Support Officer (Central - Home Based) employer: Ajmhealthcare
AJM Healthcare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Barking, our team enjoys generous leave benefits and the opportunity to collaborate with clinical teams, making a meaningful impact on the lives of NHS wheelchair users. We are committed to fostering a dynamic environment where Rehabilitation Engineers can thrive and develop their skills while contributing to diverse mobility solutions.
StudySmarter Expert Advice🤫
We think this is how you could land VA1401 | Contract Support Officer (Central - Home Based)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Ajmhealthcare.
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We think you need these skills to ace VA1401 | Contract Support Officer (Central - Home Based)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Ajmhealthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Ajmhealthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Ajmhealthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Ajmhealthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Ajmhealthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Ajmhealthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
