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- Tasks: Join our team as a Customer Service Administrator, ensuring top-notch support for NHS wheelchair users.
- Company: AJM Healthcare is a leading provider of wheelchair services with over 35 years of experience.
- Benefits: Enjoy 25 days annual leave, Blue Light Discounts, and company sick pay after continuous service.
- Why this job: Make a real impact by helping individuals gain independence while working in a supportive environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential; empathy is key!
- Other info: This role includes maternity cover until April 2026 and requires an enhanced DBS check.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Administrator – Maternity Cover
AJM Healthcare
Role: Customer Service Administrator – Maternity cover untill April 2026.
Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Blue Light Discount Card, Company sick pay provision with continuous service.
AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.
What we are looking for:
We are seeking to recruit an enthusiastic Customer Service Administrator to join our team in the day-to-day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas. The successful candidate will showcase a first-class telephone manner with empathy and professionalism with the ability to coordinate with our clinical and logistics teams.
Key Responsibilities:
- Responsible for making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs.
- Booking appointments and entering orders onto the company database system in a timely manner.
- Ensuring accuracy and completeness of information when using our database system.
- Arranging and planning workloads and efficient delivery routes for Field Service Engineers.
- Using Microsoft Office especially Word, Excel and Outlook.
- Working as a team player to meet personal and organisational objectives.
For an informal discussion about this role, please contact the HR Department at careers@ajmhealthcare.org . To be considered for this role, please complete our application form which is found on our website. No stand-alone CVs will be accepted.
Closing Date: 22nd August 2025
This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check.Cost will be covered by the Company.
AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.
Customer Service Administrator – Maternity Cover
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VA1089 | Customer Service Administrator (Hull) employer: Ajmhealthcare
Contact Detail:
Ajmhealthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VA1089 | Customer Service Administrator (Hull)
✨Tip Number 1
Familiarise yourself with AJM Healthcare's services and values. Understanding their commitment to user-centric care will help you align your responses during any discussions or interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires a first-class telephone manner, consider role-playing scenarios with friends or family to enhance your empathy and professionalism when speaking with customers.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly in Word, Excel, and Outlook. Being proficient in these tools will not only help you in the application process but also demonstrate your readiness to handle the administrative tasks required in the role.
✨Tip Number 4
Network with current or former employees of AJM Healthcare if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace VA1089 | Customer Service Administrator (Hull)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Application Form: Since AJM Healthcare requires a completed application form rather than a CV, ensure you fill it out thoroughly. Provide specific examples of your customer service experience and how you've demonstrated empathy and professionalism in past roles.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office, particularly Word, Excel, and Outlook. Mention any experience you have with database systems, as accuracy and completeness of information are crucial for this role.
Showcase Teamwork and Communication: Illustrate your ability to work as part of a team and communicate effectively. Provide examples of how you've coordinated with others in previous positions to achieve common goals, especially in a customer service context.
How to prepare for a job interview at Ajmhealthcare
✨Showcase Your Empathy
As a Customer Service Administrator, you'll be dealing with patients and their families. Make sure to demonstrate your ability to empathise during the interview. Share examples of how you've handled sensitive situations in the past.
✨Familiarise Yourself with the Company
Research AJM Healthcare and understand their mission and values. Being able to discuss how you align with their user-centric approach will show your genuine interest in the role and the company.
✨Highlight Your Organisational Skills
The role requires coordinating with various teams and managing appointments. Be prepared to discuss your organisational skills and provide examples of how you've successfully managed multiple tasks in previous roles.
✨Prepare for Technical Questions
Since the job involves using Microsoft Office and a database system, brush up on your technical skills. Be ready to answer questions about your experience with these tools and how you ensure accuracy in data entry.