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- Tasks: Support our team by providing excellent customer service to wheelchair users and medical professionals.
- Company: Join AJM Healthcare, a leader in community equipment services with over 35 years of experience.
- Benefits: Enjoy 25 days annual leave, employee assistance, and a Blue Light Discount Card.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Work in a dynamic team with opportunities for personal growth and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.
What we are looking for:
We are seeking to recruit an enthusiastic Customer Service Administrator to join our team in the day-to-day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas. The successful candidate will showcase a first‑class telephone manner with empathy and professionalism with the ability to coordinate with our clinical and logistics teams.
Key Responsibilities:
- Responsible for making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs.
- Booking appointments and entering orders onto the company database system in a timely manner.
- Ensuring accuracy and completeness of information when using our database system.
- Arranging and planning workloads and efficient delivery routes for Field Service Engineers.
- Using Microsoft Office especially Word, Excel and Outlook.
- Working as a team player to meet personal and organisational objectives.
We are looking for someone to work 40 hours per week Monday to Friday and between the hours of 8:00 - 18:00 on a rota basis with a half hour unpaid lunch break per day.
This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check. Cost will be covered by the Company.
AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
VA1265 | Customer Service Administrator (Portsmouth) employer: Ajmhealthcare
Contact Detail:
Ajmhealthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VA1265 | Customer Service Administrator (Portsmouth)
✨Tip Number 1
Make sure you research AJM Healthcare and their values. Understanding their mission to provide user-centric care will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone manner! Since this role involves a lot of phone communication, try role-playing with a friend or family member to get comfortable with handling calls professionally and empathetically.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Word and Excel. Being able to demonstrate your proficiency in these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! Completing the application form there is crucial, as stand-alone CVs won't be accepted. Plus, it shows you're following their process closely, which is a great first impression.
We think you need these skills to ace VA1265 | Customer Service Administrator (Portsmouth)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you highlight those in your application!
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the role! In your written application, let us know why you're interested in being a Customer Service Administrator with us and how you can contribute to our team.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills—no need for fluff!
Apply Through Our Website: Remember, we only accept applications through our website, so make sure you complete the application form there. It’s the best way for us to receive your details and consider you for the role!
How to prepare for a job interview at Ajmhealthcare
✨Know the Company Inside Out
Before your interview, take some time to research AJM Healthcare. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries or complaints in the past.
✨Familiarise Yourself with Microsoft Office
Since the role requires using Microsoft Word, Excel, and Outlook, brush up on these tools. Be ready to discuss how you've used them in previous roles, especially in managing data or scheduling appointments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and empathy. Think of scenarios where you had to coordinate with different teams or handle difficult situations. Prepare to explain your thought process and the outcomes.
