Quality Systems Specialist in Birmingham

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.

What we are looking for:

We are seeking to recruit a Quality and Compliance Co‑Ordinator to support the Quality and Compliance Manager in delivering robust quality assurance and compliance across the AJM Healthcare Group. The successful candidate will play a key role in maintaining and enhancing accreditation against relevant standards and regulatory requirements, ensuring continuous alignment with industry expectations. This position will involve promoting a strong compliance-focused culture throughout the organisation, while building and maintaining effective working relationships with external agencies. You will be responsible for coordinating activities efficiently to support ongoing compliance and drive continuous improvement across the business.

Key Responsibilities

• Implement, maintain, apply, develop, and take responsibility for the groups quality management system working in partnership with the Quality & Compliance Manager and Internal Consultant.
• Advise, guide and co-ordinate all aspects of quality and related process issues working in partnership with AJM Quality & Compliance Manager and Internal Consultant.
• Manage the group’s documentation control system, ensuring there are appropriate access controls in place.
• Co-ordinate, implement, and develop the application of all relevant quality standards and procedures, particularly but not exclusively: ISO9001 (Quality), ISO14001 (Environment), ISO13485 (Medical Device Management), Medical Device directive - EU medical device regulations (MDR), ISO14971 (Risk management to medical devices).
• Foster a close working relationship with Quality & Compliance Manager and certifying audit body, liaising as required in planning and arranging the requisite audit programmes, linking with the relevant internal managers.
• Oversee and implement the required audit schedules, both internal and with external bodies; this will include accreditation, surveillance, and ongoing internal audits.
• Work with managers to log, address non-conformances (NCs), opportunities for improvement (OFIs), and any other issues arising.
• Ensure all relevant certifications are in place and that all certification certificates are held centrally and securely.
• Co-ordinate the group’s compliance with ESG (environmental, social, governance) requirements.

This position is working in a regulated environment and will therefore be subject to a basic DBS disclosure check. Cost will be covered by the Company.

AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.