At a Glance
- Tasks: Lead and manage operations in a dynamic healthcare service environment.
- Company: AJM Healthcare, a pioneer in wheelchair and community equipment services.
- Benefits: Enjoy 27 days annual leave, health perks, and a supportive work culture.
- Other info: Join a diverse team committed to equality and personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in operations management and a passion for healthcare.
The predicted salary is between 46300 - 52800 £ per year.
AJM Healthcare is a leading provider of wheelchair and community equipment services to the NHS and the Private Sector. We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provides a caring, user-centric and holistic approach that is tailored to each individual.
What we are looking for:
We are seeking to recruit an enthusiastic Service Operations Manager to join our team and be responsible for taking full control of operations and staff at this high activity-based facility. Staff range from customer service, logistics, and clinical staff.
Key Responsibilities:
- The efficient management of the services and contracts within the remit of the service centre.
- To ensure that the contracts are performing to agreed service level agreements and all KPIs.
- Managing the local operational profit and loss appropriately.
- Ensuring departmental compliance with regulatory standards, best practice, policies and procedures, health and safety rules and regulations, as well as company standards.
- Maintaining positive and effective working relationships within the service centre, with other company functions, and externally with customers and suppliers.
- Managing, coaching, and supporting all service centre staff.
- Building strong working relationships with our customers.
This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check. Cost will be covered by the Company.
AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, or medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Service Operations Manager employer: AJM Healthcare
AJM Healthcare is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being with generous leave policies and an Employee Assistance Programme. With over 35 years of experience in the healthcare sector, we foster a culture of innovation and personalisation, providing ample opportunities for professional growth and development while making a meaningful impact on the lives of individuals through our services. Our hybrid working model, combined with regular engagement at our Milton Keynes Head Office, ensures a collaborative atmosphere where your contributions are valued and recognised.
