Customer Service Manager in London

AJM Healthcare is a leading provider of wheelchair and community equipment services to the NHS and the Private Sector. We have over 35 years of experience and focus on innovative solutions that increase independence, offer choice and personalisation, and deliver better outcomes. Our team provides a caring, user-centric and holistic approach tailored to each individual.

Benefits:

• 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service
• Employee Assistance Programme
• Company sick pay provision with continuous service

What We Are Looking For:

We are seeking to recruit an enthusiastic Customer Service Manager to join our team in the day-to-day running of the office while ensuring excellent customer experience for NHS wheelchair users and medical professionals within the surrounding areas. The successful candidate will demonstrate a first-class telephone manner with empathy and professionalism and will coordinate with our clinical and logistics teams. You will be responsible for managing a team of Customer Service Administrators and will have oversight of the Customer Services function.

Key Responsibilities:

• To lead, coach, motivate and monitor the performance of the team and team members on a 1-2-1 basis
• Ensure all queries from patients and service centre staff are dealt with in an efficient and courteous manner
• To liaise with other departments within the service centre and key stakeholders within the organisation
• Manage the end-to-end lifecycle of complaints and ensure efficiency throughout
• Assist the Service Operations with KPI reporting and other ad hoc reporting when required

How to Apply:

For an informal discussion about this role, please contact the HR Department. To be considered for this role, please complete our application form which is found on our website. No stand-alone CVs will be accepted.

Important Dates & Requirements:

Closing Date: 27 March 2026. This role is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check. Cost will be covered by the Company.

Equal Opportunities:

AJM Healthcare is an equal opportunities employer and is committed to equality in the workplace. We do not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM generally offers an interview to applicants who declare a disability and meet the minimum criteria for the job as defined by the employer. During high-volume recruitment periods, AJM may limit the overall number of interviews offered to both disabled and non-disabled applicants.