Clinical Manager in Hertford

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years' experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provides a caring, user-centric and holistic approach that is tailored to each individual.

We are looking to recruit a Clinical Manager to join our company. This is an exciting role as you will have the opportunity to provide expert clinical leadership to our team, deliver clinical operational performance, and simultaneously work with the operational management team to focus on continuous quality improvement. You will be supporting a talented group of local clinical staff including occupational therapists, physiotherapists, rehabilitation assistants, rehabilitation engineers and rehabilitation engineering technicians. You will work closely with the clinical director and clinical leads/managers from the other eight AJM wheelchair services. We have developed strong professional excellence sharing networks across the organisation and have an embedded quality assurance framework. You will promote the service and work of the organisation through relevant national bodies, such as the Posture and Mobility Group, and professional bodies. This role provides you with the opportunity to focus on offering your vision and leadership to improve the quality of service user outcomes.

Key Responsibilities

• Be responsible for developing and maintaining the clinical foundation of the service within our clinical governance structure; this will include applying clinical policies and procedures, particularly clinical supervision, caseload management and clinical audit.
• Manage, coach, lead, and develop staff on a day to day basis.
• Empower the team to achieve results within a measurable and structured approach, ensuring full accountability for actions and problem resolution, also promoting interdisciplinary working.
• Ensure clinical competency and high standards of clinical practice in line with local, national and regulatory policy.
• Proactively promote the service across the county, working with our partnership and engagement team to ensure service user involvement and joint working with other agencies and organisations.
• Lead the clinical development of the service in line with national guidelines and developments in the evidence base.
• Work closely with the service management team to meet key performance indicators.
• Lead from the front by using highly advanced clinical reasoning to fit and, with tools, adjust equipment to meet service user needs; this will involve detailed instruction on safe use and care of the equipment.
• You will have your own clinical caseload for which you are responsible; you will plan the rota of work for the clinical team as a whole, working closely with customer services.
• Ensure holistic assessment is provided to all service users, establishing their abilities, limitations and needs with regard to physical, sensory, cognitive, perceptual and social functioning, and determining the need for onward referral to other services.

Qualifications

To be considered for this role, you must hold a valid qualification in Occupational Therapy or Physiotherapy and hold the relevant HCPC (Healthcare and Professional Council) registration. You must also hold a valid UK Manual driving license with no more than 6 valid points for insurance purposes.

How to apply

For an informal discussion about this role, please contact the HR Department at [email protected]. To be considered for this role, please click apply now to complete our application form. No stand-alone CVs will be accepted.

Additional information

Closing Date: 13 February 2026. This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check. Cost will be covered by the Company. The continuation of NHS Pensions Scheme is only available to the successful candidates who has been a member of this scheme within the last 12 months. AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.