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- Tasks: Support our team by providing excellent customer service to wheelchair users and medical professionals.
- Company: Join AJM Healthcare, a leader in community equipment services with over 35 years of experience.
- Benefits: Enjoy 27 days annual leave, employee assistance, and Blue Light discounts.
- Other info: Work in a dynamic team with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 28000 £ per year.
AJM Healthcare is a leading provider of wheelchair and community equipment services to the NHS and the Private Sector. We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provides a caring, user-centric and holistic approach that is tailored to each individual.
What we are looking for:
We are seeking to recruit an enthusiastic Customer Service Administrator to join our team in the day-to-day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas. The successful candidate will showcase a first-class telephone manner with empathy and professionalism with the ability to coordinate with our clinical and logistics teams.
Key Responsibilities:
- Responsible for making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs.
- Booking appointments and entering orders onto the company database system in a timely manner.
- Ensuring accuracy and completeness of information when using our database system.
- Arranging and planning workloads and efficient delivery routes for Field Service Engineers.
- Using Microsoft Office especially Word, Excel and Outlook.
- Working as a team player to meet personal and organisational objectives.
This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check. Cost will be covered by the Company.
AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Customer Service Administrator employer: AJM Healthcare
Contact Detail:
AJM Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research AJM Healthcare and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication, make sure you can showcase a friendly and professional telephone manner. Try role-playing with a friend to get comfortable with handling different types of calls.
✨Tip Number 3
Be ready to demonstrate your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or coordinated with teams. This will show that you can handle the day-to-day running of the office effectively.
✨Tip Number 4
Apply through our website! Make sure to fill out the application form completely and accurately. This is your chance to shine, so take your time and ensure all your details are spot on before hitting submit.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you highlight those in your application!
Show Off Your Customer Service Skills: As a Customer Service Administrator, you'll need to demonstrate your ability to communicate effectively and empathetically. Use examples from your past experiences to show us how you've handled customer interactions with professionalism.
Be Accurate and Detailed: When filling out our application form, pay attention to detail! Ensure all information is accurate and complete, especially when it comes to your experience and qualifications. This helps us get a clear picture of who you are.
Apply Through Our Website: Remember, we only accept applications through our website, so make sure you complete the application form there. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at AJM Healthcare
✨Know the Company Inside Out
Before your interview, take some time to research AJM Healthcare. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll need a first-class telephone manner. Practice speaking clearly and empathetically. You might even want to role-play common scenarios with a friend to get comfortable with handling calls and inquiries.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, like dealing with an upset customer or coordinating with clinical teams. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
✨Highlight Your Team Player Attitude
AJM Healthcare values teamwork, so be sure to emphasise your ability to collaborate with others. Share examples of how you've worked effectively in a team setting, especially in roles that required coordination with different departments.