Contract Support Officer

Location – Hybrid working but with frequent travel to our Head Office in Milton Keynes at least once a week.

Benefits: 27 days annual leave plus bank holidays with accrual to 29 and 33 days with continuous service, Employee Assistance Programme, Company sick pay provision with continuous service.

AJM Healthcare is a leading provider of wheelchair and community equipment services to the NHS and the Private Sector. We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.

What we are looking for: We are seeking an organised and detail‑driven Contract Support Officer to support the successful delivery, governance and compliance of AJM Healthcare Group’s NHS contracts. The role involves providing contract management support across the organisation, ensuring contractual obligations are monitored, actions are tracked, documentation is maintained and emerging risks are identified and escalated pro-actively. In addition, the role will support the bid function through tender administration, document management and maintenance of bid collateral, creating a seamless link between contract delivery and future business development. The role will contribute to improving consistency across contracts, strengthening commissioner relationships and supporting continuous improvement through effective governance and performance monitoring. This is an excellent opportunity for someone with strong coordination skills who enjoys working to deadlines and contributing to winning new business.

Key Responsibilities:

• To support the management of AJM Healthcare's NHS contracts, ensuring contractual obligations are monitored and maintained.
• To maintain contract action logs, risk registers and improvement plans.
• To monitor compliance against contract requirements and key performance indicators.
• To track commissioner actions, audits and contractual deliverables to ensure deadlines are achieved.
• To support preparation for contract review meetings and commissioner governance meetings.
• To escalate emerging contractual, operational or compliance risks to the Bid Manager and senior leadership team.
• To maintain contract documentation, variation records and governance documentation.
• To support the production of contract performance reports and dashboards.
• To monitor trends in complaints, incidents, KPIs and commissioner feedback to identify potential risks.
• To maintain the organisation's bid library and supporting documentation.
• To coordinate tender documentation and compliance submissions.
• To support tender administration, including portal management, document control and submission preparation.
• To coordinate internal governance meetings relating to contracts and bids.
• To produce agendas, minutes and action trackers.
• To maintain central document repositories and version control.

Previous experience working on NHS contracts is essential to be considered for this role.

For an informal discussion about this role, please contact the HR Department at [email protected]. To be considered for this role, please complete our application form which is found on our website. No stand-alone CVs will be accepted.

Closing Date: 31st July 2026

This position is working in a regulated environment and will therefore be subject to a basic DBS disclosure check. Cost will be covered by the Company.

AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.

Reference: VA1401