At a Glance
- Tasks: Provide top-notch customer service and technical support for our innovative products.
- Company: Join Active Design, a leader in wheelchair special seating solutions.
- Benefits: Enjoy free parking, generous leave, and a solid pension plan.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Be the vital link between customers and our production team, making a real difference.
- Qualifications: Enthusiasm for customer service and strong communication skills are essential.
The predicted salary is between 24198 - 29576 £ per year.
Active Design is a leading manufacturer of wheelchair special seating products and clinical seating services. The company has been involved in the design, development and manufacture of postural management equipment for over 30 years. Our products are manufactured at our factory in Aston, Birmingham using a wide range of production techniques.
What we are looking for:
We are seeking to recruit an enthusiastic Technical Customer Service Co-Ordinator that would work within our factory based in Birmingham. The role will provide professional, responsive customer service and first-line technical product support to Active Design customers. The role coordinates customer enquiries and orders from initial contact through manufacture and delivery, acting as a key link between customers, sales, production, planning, quality, engineering and logistics.
The postholder will ensure orders and records are accurate, technical information is communicated clearly, delivery expectations are actively managed, and complex or safety-critical matters are referred to the appropriate specialist.
Key Responsibilities:
- To act as a primary point of contact for customer enquiries received by telephone, email or other agreed channels.
- To resolve routine customer queries promptly and professionally, taking ownership through to closure and escalating unusual, complex or high-risk issues to the Customer Service Manager or relevant specialist.
- To take and process customer orders accurately, checking customer details, product codes, quantities, pricing, delivery requirements and any supporting documentation.
- To verify product availability and delivery dates, and coordinate with Planning, Production and Logistics to expedite orders where appropriate.
- To provide customers with approved product information, specifications, data sheets, samples, certification and other technical documentation.
- To provide samples or detailed product information to customers and potential customers following agreed processes.
- To maintain accurate and complete customer, quotation, order and correspondence records in company systems.
We are looking for someone to work 40 hours per week Monday to Thursday between 8am to 5pm with a half hour unpaid lunch break and 2 x 15-minute breaks (paid) and Fridays 7am – 1pm.
For an informal discussion about this role, please contact the HR Department at [email protected]. To be considered for this role, please click apply now to complete our application form. No stand-alone CVs will be accepted.
Closing Date: 21st August 2026
Reference: VA1397
Technical Customer Service Co-ordinator in Birmingham employer: AJM Healthcare
AJM Healthcare is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being with generous leave policies and an Employee Assistance Programme. With over 35 years of experience in the healthcare sector, we foster a culture of innovation and personalisation, providing ample opportunities for professional growth and development while making a meaningful impact on the lives of individuals through our services. Our hybrid working model, combined with regular engagement at our Milton Keynes Head Office, ensures a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Co-ordinator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AJM Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AJM Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Service Co-ordinator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AJM Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at AJM Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AJM Healthcare!
How to prepare for a job interview at AJM Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
