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- Tasks: Deliver exceptional customer service and manage AOG situations effectively.
- Company: Join AJW Group, a leading aviation company with a global impact.
- Benefits: Enjoy competitive pay, shift allowance, and access to LinkedIn Learning.
- Why this job: Be part of a dynamic team that shapes the future of aviation.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working arrangements and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional customer service and interested in joining a leading aviation company? AJW Group is looking for a Customer Service Executive to join our AOG (Aircraft on Ground) team!
As a Customer Service Executive at AJW Group, you will play a key role in building and maintaining strong relationships with our customers to enhance their satisfaction and drive sales opportunities.
Key Responsibilities:- Manage customer requirements promptly and effectively
- Provide quotes to customers and collaborate with internal teams
- Procure items for customer needs and negotiate with suppliers for cost optimisation
- Identify opportunities for process improvements and enhance the customer experience
- Conduct market research to ensure competitive pricing
This position involves working 4-on-4-off night shifts from 7:00pm to 7:00am to support our 24/7, 365-day operation, focusing on Aircraft on Ground (AOG) situations where immediate attention is crucial. You will be the primary contact for AOG and priority customer requests, with a £9,000 shift allowance included.
If you are enthusiastic about customer service and thrive in a fast-paced environment, we invite you to apply for the Customer Service Nights Executive - AOG role at AJ Walter Aviation!
Person specifications:- Collaboration is at the heart of everything you do; you’ll be a key team player working closely with direct colleagues and other departments within the organisation
- You’ll be attentive to detail, ensuring that our customers receive the right information the first time
- Self-motivated and able to work within a fast-paced environment
- You’ll enjoy solving problems, sometimes ones that require input from team members
- You’ll have gained experience through a customer-facing role where you’ll have demonstrated negotiation skills
- Confident communication skills
- It would be great if you have industry experience as well as having worked on Quantum, although this isn’t a necessity
Why join us? We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world. At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive.
Here’s what we offer:- A team fun budget to bring colleagues together.
- Free access to LinkedIn Learning to support your development.
- Opportunities to take part in charity events, volunteering, and community projects.
- A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.
- A discretionary bonus and private healthcare.
- Relocation support if you’re moving closer to our HQ.
We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.
Customer Service Executive - Nights in Slinfold employer: AJ Walter Aviation
Contact Detail:
AJ Walter Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Nights in Slinfold
✨Tip Number 1
Get to know the company! Before you apply, do a bit of research on AJW Group. Understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at AJW. Personal connections can make a huge difference in your application process.
✨Tip Number 3
Prepare for the interview! Think about how your past experiences align with the responsibilities of a Customer Service Executive. Be ready to share specific examples of how you've handled customer needs and improved processes in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the AJW team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Executive - Nights in Slinfold
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. Mention any relevant experience in fast-paced environments or customer-facing roles, as this will resonate with us at AJW Group.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at AJ Walter Aviation
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples from your past experiences. This will show that you’re not just passionate about the role but also knowledgeable about what it entails.
✨Familiarise Yourself with AOG Situations
Since this role focuses on Aircraft on Ground (AOG) situations, do some research on what these scenarios involve. Be prepared to discuss how you would handle urgent customer requests and demonstrate your problem-solving skills in high-pressure situations.
✨Highlight Your Negotiation Skills
Negotiation is key in this role, so think of specific instances where you successfully negotiated with suppliers or resolved customer issues. Be ready to explain your approach and the outcomes, as this will showcase your ability to optimise costs while maintaining customer satisfaction.
✨Show Enthusiasm for Team Collaboration
AJW Group values collaboration, so express your eagerness to work closely with colleagues and other departments. Share examples of how you’ve worked in teams before and how you contributed to achieving common goals. This will demonstrate that you’re a team player who fits well within their culture.
