Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Customer Service Team with repair orders and customer transactions.
- Company: AJW Group is a global leader in aircraft component supply and repair.
- Benefits: Enjoy a fun team budget, LinkedIn Learning access, and a modern office with perks.
- Why this job: Join an innovative team shaping aviation's future in a supportive and inclusive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible working options available to suit personal circumstances.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Exciting news — AJW Group is expanding!
We’re opening new offices in Sofia, Bulgaria, and ahead of the launch we’re looking for aviation‑skilled professionals to join our growing business.
We’re currently recruiting for a Customer Repairs Coordinator to support our global customer base and ensure a smooth, efficient repairs process. In this role, you’ll manage repair orders, coordinate with suppliers, track turnaround times, and provide clear, timely updates to customers — all while building strong relationships that support long‑term partnership.
As this position plays a key role in our aviation operations, previous aviation experience is essential.
Responsibilities
- Collaborate with the Customer Repairs Team Leader and AJW Group to ensure stock levels meet customer expectations and financial goals
- Play a key role in MRO Operations
- Follow all updated procedures for stock upgrades
- Optimize cost savings and minimize repair turnaround time
- Support the team in meeting service obligations and department goals
- Select vendors and process repair orders
- Collaborate with vendors to control costs and enhance profitability
- Expedite repair orders to reduce turnaround time
- Support Sales by prioritizing urgent requests
- Coordinate with warehouse, logistics, and inspection as needed
You will bring
- Previous experience in customer service within the aviation industry is preferred
- Strong communication and interpersonal skills
- Ability to manage customer inquiries and facilitate the repair process efficiently
- Results-oriented mindset with a focus on profitability and customer satisfaction
- Collaborative team player with the ability to work across different departments
- Self-Managing: Able to progress solutions without being given specific tasks daily
What’s in it for you?
Enjoy a monthly team fun budget and support community causes through charity events. Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perkbox benefits.
Not local to our state-of-the-art HQ? Relocation support packages are available to make your move to the area easier.
This role may be eligible for hybrid working after 3-month probation (2 days WFH).
Inclusive recruitment process; let us know about any reasonable adjustments needed.
AJW Group promotes diversity and equal opportunities.
DBS background check may be required for successful candidates.
Additional information
AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CVs and will not be responsible for any fees related to unsolicited CVs.
#J-18808-Ljbffr
Customer Service Executive - Repairs employer: AJ Walter Aviation
Contact Detail:
AJ Walter Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Repairs
✨Tip Number 1
Familiarise yourself with the aviation industry and the specific challenges it faces. Understanding the nuances of aircraft component repairs and customer service in this sector will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the aviation and MRO sectors. Attend industry events or join relevant online forums to connect with people who can provide insights and potentially refer you to opportunities at AJW Group.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples from your past experiences where you successfully handled customer issues or improved processes. This will showcase your ability to contribute to the team effectively.
✨Tip Number 4
Research AJW Group’s values and recent projects. Being able to discuss how your personal values align with theirs and showing knowledge about their operations will make a strong impression during your interactions.
We think you need these skills to ace Customer Service Executive - Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administrative roles. Emphasise skills such as communication, organisation, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to support a team and improve processes, particularly in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any internal business systems. If you have experience in the aviation industry or knowledge of repair order processes, make sure to include that as well.
Showcase Adaptability: Demonstrate your proactive nature and adaptability in your application. Provide examples of how you've successfully navigated challenges or contributed to continuous improvement in previous roles.
How to prepare for a job interview at AJ Walter Aviation
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or administrative roles. Be ready to discuss specific examples of how you've handled customer transactions and resolved issues effectively.
✨Demonstrate Strong Communication Skills
Since the role requires liaising with various teams and vendors, practice articulating your thoughts clearly. Prepare to discuss how you’ve successfully communicated across departments in past roles.
✨Emphasise Organisational Skills
Given the fast-paced environment, be prepared to talk about how you prioritise tasks and manage your time. Share examples of how your attention to detail has positively impacted your work.
✨Familiarise Yourself with Repair Order Processes
If you have any knowledge of repair order processes or vendor cost management, make sure to mention it. Even if you lack direct experience, showing a willingness to learn can set you apart.
