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- Tasks: Support the Customer Service Team with repair orders and customer transactions.
- Company: AJW Group is a global leader in aircraft component supply and repair.
- Benefits: Enjoy a fun team budget, LinkedIn Learning access, and a modern office with an onsite gym.
- Why this job: Join an innovative team that values growth, collaboration, and community impact.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible working options available to support personal circumstances.
The predicted salary is between 28800 - 43200 £ per year.
Exciting news — AJW Group is expanding
We\’re opening new offices in Sofia, Bulgaria, and ahead of the launch we\’re looking for aviation-skilled professionals to join our growing business.
We\’re currently recruiting for a Customer Repairs Coordinator to support our global customer base and ensure a smooth, efficient repairs process.
In this role, you\’ll manage repair orders, coordinate with suppliers, track turnaround times, and provide clear, timely updates to customers — all while building strong relationships that support long-term partnership.
As this position plays a key role in our aviation operations, previous aviation experience is essential .
Key Duties: Collaborate with the Customer Repairs Team Leader and AJW Group to ensure stock levels meet customer expectations and financial goals Play a key role in MRO Operations Follow all updated procedures for stock upgrades Optimize cost savings and minimize repair turnaround time Support the team in meeting service obligations and department goals Select vendors and process repair orders Collaborate with vendors to control costs and enhance profitability Expedite repair orders to reduce turnaround time Support Sales by prioritizing urgent requests Coordinate with warehouse, logistics, and inspection as needed You will bring: Previous experience in customer service within the aviation industry is preferred Strong communication and interpersonal skills Ability to manage customer inquiries and facilitate the repair process efficiently Results-oriented mindset with a focus on profitability and customer satisfaction Collaborative team player with the ability to work across different departments Self-Managing: Able to progress solutions without being given specific tasks daily What\’s in it for you?
Enjoy a monthly team fun budget and support community causes through charity events.
Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perkbox benefits.
Not local to our state-of-the-art HQ?
Don\’t worry.
Relocation support packages are available to make your move to the area easier.
This role may be eligible for hybrid working after 3-month probation (2 days WFH).
Inclusive recruitment process; let us know about any reasonable adjustments needed.
AJW Group promotes diversity and equal opportunities.
DBS background check may be required for successful candidates.
See for yourself what it\’s like to work at AJW Group: AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment.
We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief.
We are a culture that celebrates success on merit.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV\’S and will not be responsible for any fees related to unsolicited CVs.
Customer Service Executive Repairs employer: AJ Walter Aviation
Contact Detail:
AJ Walter Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive Repairs
✨Tip Number 1
Familiarise yourself with the aviation industry and the specific role of a Customer Service Executive in repairs. Understanding the terminology and processes involved will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the aviation sector, especially those who work in customer service or MRO operations. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples from your past experiences where you've successfully handled customer issues or improved processes. This will show your potential employer that you're proactive and capable.
✨Tip Number 4
Research AJW Group's values and recent projects. Being knowledgeable about the company will allow you to tailor your conversations and show genuine interest during interviews, making you stand out as a candidate.
We think you need these skills to ace Customer Service Executive Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administrative roles. Emphasise skills like communication, organisation, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the aviation industry. Mention specific experiences that demonstrate your ability to support a team and manage customer transactions effectively.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as attention to detail, decision-making, and proficiency in Microsoft Office. Provide examples of how you've used these skills in past roles.
Showcase Adaptability: Since the role requires adaptability and a focus on continuous improvement, include examples of how you've successfully navigated changes in previous jobs or contributed to process improvements.
How to prepare for a job interview at AJ Walter Aviation
✨Research the Company
Before your interview, take some time to learn about AJW Group and its role in the aviation industry. Understanding their services, values, and recent developments will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise any previous customer service or administrative roles you've held. Be ready to discuss specific examples of how you've handled customer transactions or managed orders effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved issues or made decisions that improved operational efficiency. This is crucial for a role that involves supporting daily operations and liaising with vendors.
✨Show Your Organisational Skills
Given the fast-paced environment of the role, be prepared to discuss how you prioritise tasks and manage your time. Mention any tools or methods you use to stay organised, especially when handling multiple orders or customer requests.
