At a Glance
- Tasks: Support clients with onboarding, account setup, and creative content production.
- Company: VoucherCart, a leading tech company in Edinburgh, revolutionising customer experiences.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact in customer success.
- Qualifications: Tech-savvy graduates with strong communication and creative writing skills.
The predicted salary is between 20000 - 30000 £ per year.
Company Name: VoucherCart
Contract: Permanent, full-time
Location: Edinburgh, Scotland (hybrid working)
Salary: £20,000 – 30,000 plus benefits
VoucherCart, a pioneering global technology business and market leader in their field based in city centre Edinburgh, is currently hiring a Customer Success Co‐ordinator on a permanent basis. VoucherCart is revolutionising the way hotels, restaurants, spas, leisure, and retail enterprises offer their goods and services, resulting in increased income, new client acquisition, and customer retention.
You will be part of a brilliant multi-disciplinary team at their headquarters, focusing on customer connections, onboarding, technical, content production, and marketing. The office is energetic, lively, and fast‐paced. This is an interesting and varied role that will put your abilities to good use in the following areas:
- Liaising with clients during onboarding advising and assisting with account configuration and set‐up
- Customer onboarding (Help with Payment Gateway Connection, Voucher and Voucher Sales Page config./Styling and website connectivity)
- Making recommendations to their valued clients to help drive revenue growth
- Postal Voucher Fulfilment (Full responsibility for Stock ordering and daily Print, Pack and Dispatch)
- Case Study & Testimonial Production (organising and recording client interviews and building case study portfolio)
- Recording system features/functions for video guides
Self‐motivated, energetic, and passionate individuals who are highly ambitious and comfortable with technology are ideal candidates for this position. You will be doing everything from communications to client relations and onboarding to office administration, so you will be a flexible and capable all‐rounder. You should have some business and commercial knowledge specific to at least one of the following market sectors:
- Hotels
- Restaurants
- Spa, Health and Wellbeing
- Leisure
The ideal candidate will be:
- Articulate, Confident, and Polite with a professional manner.
- A graduate with a Technical and/or Marketing bias qualification(s).
- Computer literate, confident with the web, software, and the technology of eCommerce and online sales.
- Capable of conducting screen share demos and webinars on your own with clients internationally.
- Highly driven and focused, comfortable working on your own initiative and taking ownership for delivery of targets.
- Attention to detail and adherence to high standards/quality of customer service.
- Creative writing skills for the production of customer testimonials, case studies and other relevant content for the Social Media Team.
- Knowledge of Hotels, Restaurants, Spa/Beauty and Leisure Sectors.
- A Sales & Marketing skillset and/or technical/commercial qualification bias.
Key Responsibilities will include:
- Onboarding and account management of new clients.
- Outbound prospecting and boarding of new customers.
- Attending and hosting customer training screen‐shares and webinars.
- Maintaining good communication with customers in relation to the specific voucher sales needs and advising on sales strategies for their full working year.
- Contacting and boarding of pre‐qualified prospects gathered via direct sign‐up, Inbound Tel/email enquiry DM/other.
- Reporting horizontal/vertical scaling opportunities to Regional Manager.
- Postal Fulfilment.
- Creative writing (Content, Articles, Case Studies & Testimonials).
If you are interested in this fantastic appointment, please submit your application via this advert and one of the AJ team will be in touch soon!
Customer Success Co-ordinator in Edinburgh employer: AJ Connect
AJ Connect is an exceptional employer for those looking to kickstart their career in recruitment, particularly within the dynamic field of interim accountancy and finance. Located in the vibrant city centre of Edinburgh, we offer a supportive work culture that prioritises personal development, autonomy, and a competitive commission structure, all while fostering strong relationships with senior finance professionals across various exciting sectors. With a focus on career progression and a fun, collaborative team environment, you'll have the opportunity to thrive and make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Co-ordinator in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research VoucherCart's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with clients and hosting webinars, it’s crucial to sound confident and articulate. Try doing mock presentations or demos with friends to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Co-ordinator in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining VoucherCart and making a difference in customer success.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the Customer Success Co-ordinator role, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and what you can bring to the team.
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at VoucherCart!
How to prepare for a job interview at AJ Connect
✨Know Your Stuff
Before the interview, make sure you understand VoucherCart's business model and how they operate in the hospitality and leisure sectors. Familiarise yourself with their products and services, especially around customer onboarding and account management. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Success Co-ordinator, you'll need to communicate effectively with clients. Prepare examples of how you've successfully managed client relationships or conducted training sessions in the past. Practising clear and articulate responses will demonstrate your ability to engage with clients professionally.
✨Be Ready for Technical Questions
Since the role involves technical aspects like payment gateway connections and software demos, brush up on relevant technologies. Be prepared to discuss your experience with eCommerce platforms and any technical qualifications you have. This will help you stand out as a candidate who can handle the tech side of the job.
✨Bring Your Creative Flair
The role requires creative writing for testimonials and case studies, so think about how you can showcase your writing skills. Bring samples of your work or be ready to discuss your approach to creating engaging content. This will highlight your versatility and fit for the role.
