At a Glance
- Tasks: Support clients with onboarding, account setup, and drive revenue growth through creative solutions.
- Company: VoucherCart, a leading tech company in Edinburgh, transforming customer experiences.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on creativity and collaboration.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Business knowledge in hospitality sectors and strong communication skills.
The predicted salary is between 20000 - 30000 £ per year.
Company Name: VoucherCart
Contract: Permanent, full-time
Location: Edinburgh, Scotland (hybrid working)
Salary: £20,000 – 30,000 plus benefits
VoucherCart, a pioneering global technology business and market leader in their field based in city centre Edinburgh, is currently hiring a Customer Success Co‑ordinator on a permanent basis. VoucherCart is revolutionising the way hotels, restaurants, spas, leisure, and retail enterprises offer their goods and services, resulting in increased income, new client acquisition, and customer retention.
You’ll be part of a brilliant multi-disciplinary team at their headquarters, focusing on customer connections, onboarding, technical, content production, and marketing. The office is energetic, lively, and fast‑paced. This is an interesting and varied role that will put your abilities to good use in the following areas:
- Liaising with clients during onboarding advising and assisting with account configuration and set‑up
- Customer on-boarding (Help with Payment Gateway Connection, Voucher and Voucher Sales Page config./Styling and website connectivity)
- Making recommendations to their valued clients to help drive revenue growth
- Postal Voucher Fulfilment (Full responsibility for Stock ordering and daily Print, Pack and Dispatch)
- Case Study & Testimonial Production (organising and recording client interviews and building case study portfolio)
- Recording system features/functions for video guides
Self‑motivated, energetic, and passionate individuals who are highly ambitious and comfortable with technology are ideal candidates for this position. You’ll be doing everything from communications to client relations and onboarding to office administration, so you’ll be a flexible and capable all‑rounder. You should have some business and commercial knowledge specific to at least one of the following market sectors:
- Hotels
- Restaurants
- Spa, Health and Wellbeing
- Leisure
The ideal candidate will be:
- Articulate, Confident, and Polite with a professional manner.
- A graduate with a Technical and/or Marketing bias qualification(s).
- Computer literate, you’ll be confident with the web, software, and the technology of eCommerce and online sales.
- Capable of conducting screen share demos and webinars on your own with clients internationally.
- Highly driven and focussed comfortable working on your own initiative and taking ownership for delivery of targets.
- Attention to detail and adherence to high standards/quality of customer service.
- Creative writing skills.
You will also be responsible for the production of customer testimonials, case studies and other relevant content for the Social Media Team. Knowledge of Hotels, Restaurants, Spa/Beauty and Leisure Sectors. A Sales & Marketing skillset and/or technical/commercial qualification bias.
Key Responsibilities will include:
- Onboarding and account management of new clients.
- Outbound prospecting and boarding of new customers.
- Attending and hosting customer training screen‑shares and webinars.
- Maintaining good communication with customers in relation to the specific voucher sales needs and advising on sales strategies for their full working year.
- Contacting and boarding of pre‑qualified prospects gathered via direct sign‑up, Inbound Tel/email enquiry DM/other.
- Reporting horizontal/vertical scaling opportunities to Regional Manager.
- Postal Fulfilment.
- Creative writing (Content, Articles, Case Studies & Testimonials).
How to Apply: If you are interested in this fantastic appointment, please submit your application via this advert and one of the AJ team will be in touch soon!
Customer Success Co-ordinator employer: AJ Connect
VoucherCart is an exceptional employer located in the vibrant city centre of Edinburgh, offering a dynamic and energetic work environment that fosters creativity and collaboration. With a strong focus on employee growth, the company provides opportunities for professional development and encourages a culture free from hierarchy, allowing every team member to contribute meaningfully. The hybrid working model and competitive salary package, combined with the chance to be part of a pioneering technology business, make VoucherCart an attractive choice for those seeking a rewarding career in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Co-ordinator
✨Tip Number 1
Get to know VoucherCart inside out! Research their services and understand how they revolutionise the hospitality and leisure sectors. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with clients and hosting webinars, being articulate and confident is key. Try mock interviews or even record yourself to improve your delivery.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with eCommerce tools and online sales strategies. Being comfortable with technology will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the VoucherCart team. Don’t miss out!
We think you need these skills to ace Customer Success Co-ordinator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining VoucherCart and making a difference in customer success.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We’re looking for someone who understands the hotel, restaurant, or leisure sectors, so don’t be shy about showcasing your knowledge!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Remember, we want to know how you can contribute to our team!
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your details and get the ball rolling on your journey with VoucherCart. We can’t wait to hear from you!
How to prepare for a job interview at AJ Connect
✨Know Your Stuff
Before the interview, make sure you research VoucherCart and understand their services. Familiarise yourself with the hotel, restaurant, spa, and leisure sectors they operate in. This will help you speak confidently about how your skills can contribute to their customer success goals.
✨Show Off Your Tech Skills
As a Customer Success Co-ordinator, you'll need to be comfortable with technology. Be prepared to discuss your experience with eCommerce platforms and any relevant software. If you have examples of past screen share demos or webinars you've conducted, bring those up to showcase your capabilities.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview where you might need to demonstrate how you'd onboard a new client or handle a customer query. Practising these scenarios beforehand can help you feel more at ease and show that you're proactive and ready for the job.
✨Highlight Your Creative Side
Since you'll be involved in producing case studies and testimonials, don’t forget to mention any creative writing experience you have. Bring along samples if possible, as this will illustrate your ability to communicate effectively and engage customers through compelling content.
