At a Glance
- Tasks: Create clear and inclusive UX content for our direct-to-customer app.
- Company: Join AJ Bell, a fast-growing investment platform with a supportive culture.
- Benefits: Enjoy 25 days holiday, health plans, and a friendly team environment.
- Other info: Hybrid working with regular social events and tailored development opportunities.
- Why this job: Shape customer journeys and make a real impact on digital experiences.
- Qualifications: Experience in UX writing and understanding of GOV.UK content design principles.
The predicted salary is between 35000 - 45000 £ per year.
Job Description
We're looking for a UX Writer to join our Direct-to-Customer (D2C) team and help create clear, accessible and trustworthy digital experiences for our customers.
At AJ Bell, content is an integral part of the design process.
We believe that words and interactions should be designed together, ensuring that users understand what they need to do and complete tasks with confidence.
Working closely with UX Designers, Product Managers and other key stakeholders, you’ll help shape customer journeys, define messaging and create content that is clear, inclusive and easy to understand.
As a UX Writer, you'll be involved from the earliest stages of the design process, collaborating with design and product teams to define journeys, flows and content strategies that support both customer needs and business goals.
- What you’ll do
- Design clear, inclusive and accessible UX content across our direct-to-customer app
- Work closely with UX designers and product managers to shape journeys and interactions
• Create content and micro copy for
- user journeys and task flows
- navigation and interface labels
- guidance and feature explanations
- error messages and system feedback
- Define clear user intent and messaging within product experiences
- Ensure content meets GOV. UK content design and accessibility standards
- Work within regulated and compliance-led environments
- Test content with users to ensure clarity, comprehension and trust
- Contribute to product naming, feature explanations and value propositions
- Participate in agile ceremonies and cross-functional collaboration
- Plan and manage your own workload and priorities
What you’ll bring
We’re looking for someone who understands how language, structure and design work together to support user understanding.
Key skills include
- Strong experience in UX writing or content design for digital products
- Experience working or following GOV. UK content design principles
- Strong ability to write clear, concise and inclusive content
- Experience designing content for complex or regulated services
- Understanding of user vocabulary and comprehension
- Ability to write for different emotional states and user needs
- Experience testing and validating content with users
• Strong understanding of
- information hierarchy
- tone and voice
- clarity and readability
- emphasis and visual messaging in interfaces
- Experience working in cross-functional product teams
- Comfortable working in agile environments
- About AJ Bell
AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors.
- Today, over
- 723,000 customers trust us to manage more than
£108.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.
We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture.
What we offer
- 25 days holiday, increasing with service + buy/sell scheme + bank holidays
- 6% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free onsite gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
- Life at AJ Bell
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
- Our ways of working
- We offer hybrid working, with a minimum of
50% of your working time per month spent in the office.
For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.
We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
UX Writer employer: Aj Bell
AJ Bell is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. With a strong focus on employee growth, we provide opportunities for professional development and a hybrid working model that promotes work-life balance, making it an ideal place for those looking to make a meaningful impact in the field of data strategy.
StudySmarter Expert Advice🤫
We think this is how you could land UX Writer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Aj Bell for a UX Writer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Aj Bell before they go live!
We think you need these skills to ace UX Writer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Writer at Aj Bell, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Aj Bell does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Aj Bell. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Aj Bell.
How to prepare for a job interview at Aj Bell
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Aj Bell, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Aj Bell might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Aj Bell!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Aj Bell is looking for.
