At a Glance
- Tasks: Provide admin support in customer services and handle communications with customers and third parties.
- Company: Join AJ Bell, a fast-growing investment platform with a friendly team culture.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and casual dress code.
- Other info: Work in a supportive environment with opportunities for personal growth and development.
- Why this job: Gain valuable experience in financial services while making a real impact on customer satisfaction.
- Qualifications: 5 GCSEs including Maths and English, strong communication skills, and IT proficiency.
The predicted salary is between 15200 - 20400 £ per year.
We are now looking for extra support across a number of our teams within our Customer Services area. If you are immediately available and looking to gain experience in the financial services, this could be a great opportunity for you!
The purpose of the role is to provide administration support for transfers in processes across our product offering.
Responsibilities include:
- Handling communications between customers, third parties, and other business areas.
- Administering transfer cases.
- Maintaining accurate records on our databases and consistently monitoring the progress of cases.
- Producing letters and emails.
- Working efficiently with internal systems.
Knowledge & Experience:
- You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent including Maths and English.
- Ability and commitment to deliver excellent customer service skills.
- Strong communication skills, both written and verbal.
- Competent IT skills, including Word, Excel and Outlook.
- Ability to work to deadlines and under pressure, at times unsupervised.
About us:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion.
Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.
This role will be Monday - Friday 08:45 - 17:15, with potential to work Saturdays if preferred.
Our perks and benefits:
- £25,400 annual salary (pro-rata).
- Generous holiday allowance plus bank holidays.
- Casual dress code.
- On-site gym and personal trainer led classes.
- Free social events and more.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
Customer Service Administrator (3-6 months Fixed-Term Contract) in Salford employer: Aj Bell
AJ Bell is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Manchester. With a strong commitment to employee growth, we provide ample opportunities for professional development alongside competitive benefits such as a generous holiday allowance, on-site gym facilities, and a casual dress code. Join us and be part of a team that values collaboration and excellence in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (3-6 months Fixed-Term Contract) in Salford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that Customer Service Administrator role.
✨Tip Number 2
Prepare for the interview by researching AJ Bell and its values. Understand what makes them tick and be ready to discuss how your skills align with their mission. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 3
Practice your communication skills! Since this role involves handling customer communications, consider doing mock interviews or role-playing scenarios with a friend. The more comfortable you are, the better you'll perform under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at AJ Bell.
We think you need these skills to ace Customer Service Administrator (3-6 months Fixed-Term Contract) in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience and skills, especially in customer service and administration, to show us you're the perfect fit!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back on showcasing your written skills!
Be Honest About Your Availability:As this is a fixed-term contract, let us know your availability right from the start. If you’re immediately available, make that clear in your application to catch our attention!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aj Bell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with handling communications, administering transfer cases, and maintaining accurate records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication skills are key for this position, prepare examples of how you've effectively communicated in previous roles. Whether it's through emails, letters, or face-to-face interactions, be ready to discuss how you handle different types of communication, especially under pressure.
✨Demonstrate Your IT Competence
Brush up on your IT skills, particularly in Word, Excel, and Outlook. You might be asked to demonstrate your proficiency during the interview, so consider practicing common tasks like creating spreadsheets or drafting professional emails. This will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to work under pressure and meet deadlines. Think of specific situations where you've successfully managed multiple tasks or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
