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- Tasks: Manage and optimise change for Customer Services, ensuring stakeholder voices are heard.
- Company: Join AJ Bell, a fast-growing investment platform with a collaborative culture.
- Benefits: Enjoy 27-31 days holiday, pension schemes, health plans, and personal development opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Strong communication skills and a passion for learning and teamwork.
- Other info: Hybrid working model with a focus on building connections and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and experienced Product Owner to join our Operational and Regulatory Change team in Manchester, United Kingdom. As a Product Owner you will be accountable for managing and optimising the change backlog in order to enhance the value of the change to the organisation. The successful candidate will be responsible for maximising the value of the Customer Services changes delivered across the business.
What does the job involve?
- Managing and prioritising Customer Services changes
- Ensuring the scope of delivery teams is clearly understood
- Representing the voice of the stakeholder/customer throughout the change delivery process
- Develop a good understanding and appreciation of key business goals and strategies and specifically those which align to the Director of Customer Services
- Lead triage sessions to review, discuss and understand change requests that have been raised
- Monitoring the change performance and gathering feedback to make informed decisions and prioritise future improvements
- Assess whether a Project Manager is required and work with the Head of Operational Governance to allocate resource where required
- Working with internal supplier Managers to support any external change delivery
- Supporting and enabling the business to achieve its regulatory requirements, including consumer duty
What you'll have:
- Excellent communication and stakeholder management skills
- Good ability to matrix manage a number of teams involved in the delivery of changes
- Self-motivated, professional, and enthusiastic
- The drive to learn and develop new skills and take on new challenges
About us:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.
Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.
At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.
Our perks and benefits:
- Starting holiday entitlement of 27 days, increasing up to 31 days with length of service and a holiday buy and sell scheme
- A choice of pension schemes with matched contributions up to 8%
- Discretionary bonus scheme
- Annual free share awards scheme
- Buy As You Earn (BAYE) Scheme
- Health Cash Plan – provided by SimplyHealth
- Discounted private healthcare scheme and dental plan
- Free on-site gym providing a wide range of free classes
- Employee Assistance Programme
- Bike loan scheme
- Sick pay+ pledge
- Enhanced maternity, paternity, and shared parental leave
- Discounted nursery fees at Kids Planet on Exchange Quay
- Loans for travel season tickets
- Death in service scheme
- Paid time off for volunteer work
- Charitable giving opportunities through salary sacrifice
- Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
- Parking at Exchange Quay (Subject to availability)
- Personal development programmes built around you and your career goals, including access to personal skills workshops
- Ongoing technical training
- Professional qualification support
- Talent development programmes
- Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
- Monthly leadership breakfasts and lunches
- Casual dress code
- Access to a range of benefits from our sponsorship deals
Hybrid working:
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model, where you’ll spend 60% of the month in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
If you like the sound of the above, or just want to know more about the company and the role, we’d love to speak to you.
Product Owner - Operational Change (Customer Services) employer: Aj Bell
Contact Detail:
Aj Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - Operational Change (Customer Services)
✨Tip Number 1
Network like a pro! Reach out to current employees at AJ Bell on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding AJ Bell's values and recent changes in the financial sector. Show us that you're not just a fit for the role, but also for our culture!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences and how they relate to managing change effectively in customer services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Product Owner - Operational Change (Customer Services)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Product Owner. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since excellent communication is key for this role, give examples in your application of how you've effectively managed stakeholders or communicated complex ideas in the past. We want to see your skills in action!
Demonstrate Your Passion for Change: Let us know why you're excited about driving operational change in customer services. Share any relevant experiences or projects that showcase your enthusiasm and ability to adapt to new challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aj Bell
✨Know Your Change Backlog
Before the interview, make sure you understand what a change backlog is and how it impacts customer services. Be ready to discuss your experience in managing and prioritising changes, as this will show that you can enhance the value of the organisation.
✨Speak the Stakeholder's Language
Since representing the voice of the stakeholder is crucial, prepare examples of how you've effectively communicated with stakeholders in the past. Highlight your ability to gather feedback and make informed decisions based on their needs.
✨Demonstrate Your Matrix Management Skills
The role requires matrix management of various teams. Come prepared with specific instances where you've successfully coordinated multiple teams to deliver changes. This will showcase your organisational skills and ability to work collaboratively.
✨Show Enthusiasm for Learning
AJ Bell values self-motivated individuals who are eager to learn. Share your experiences of taking on new challenges and developing new skills. This will reflect your professional attitude and align with the company's culture.
