At a Glance
- Tasks: Provide top-notch telephone support to customers and resolve their queries.
- Company: Join AJ Bell, a leading financial services company with a supportive culture.
- Benefits: Competitive salary, 25 days holiday, gym access, and professional development opportunities.
- Other info: Enjoy a friendly team atmosphere and regular social events.
- Why this job: Kickstart your career with hands-on experience in a fast-paced environment.
- Qualifications: Must be in your second year of university with strong communication skills.
The predicted salary is between 27100 - 27100 £ per year.
Are you looking to boost your career prospects after university and are currently doing a sandwich degree? AJ Bell is an award-winning business in the financial services industry, and we could have just the opportunity for you!
We’re looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award-winning service to our customers on a 12 month placement contract. For hard working individuals, there are excellent career development opportunities available after graduation.
What does the job involve?
Our telephone support agents answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award-winning product range. You’ll be taking inbound calls, responding to incoming emails, and using a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies. We’re recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner. This represents an excellent opportunity to work in a fast-paced client services department with on-going support to enhance your knowledge and experience.
Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications.
Knowledge & Experience:
- You must be in your second year of university.
- You will have received a minimum of a 2:1 in the first year of your degree.
- The ability to demonstrate excellent customer service skills.
- A polite and professional telephone manner.
- Strong communication skills, both written and verbal.
- Competent with Microsoft Word, Excel and Outlook.
- Ability to work under pressure and meet deadlines.
- Patience and empathy with customers who may need extra support.
- Previous experience in a call/contact centre role is desirable but not essential.
This position is 40 hours a week, on a rota'd basis between Monday to Friday 8am-9pm, can include Saturday to Sunday 8am-5pm, and bank holidays when the American market is open. Looking to onboard successful candidates in August.
In return we will provide all the training and support you need in order to develop within your role. There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.
At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.
About AJ Bell
AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.
We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture.
What we offer
- Starting salary of £27,100 (pro rata).
- 25 days holiday (pro rata).
- 6% Pension with matched contributions.
- Discretionary bonus scheme.
- Free onsite gym.
- Regular social events including summer and Christmas parties.
- Learning and development opportunities tailored to you.
- Casual dress code.
- Friendly, supportive team environment.
Our ways of working
We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Telephone Support Placement Year 2026/27 in Manchester employer: Aj Bell
AJ Bell is an exceptional employer, renowned for its supportive and collaborative culture that fosters employee growth and development. With a strong commitment to career progression, we offer tailored learning opportunities, paid study support for professional qualifications, and a friendly working environment where teamwork thrives. Located in a vibrant area, our employees enjoy a competitive salary, generous holiday allowance, and regular social events, making AJ Bell a fantastic place to launch your career in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Support Placement Year 2026/27 in Manchester
✨Tip Number 1
Get to know AJ Bell and their values! Research the company culture and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with friends or family to get comfortable with handling different types of calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any events AJ Bell might be hosting. Building relationships can give you insider knowledge and potentially a foot in the door when applying.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing this placement. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Telephone Support Placement Year 2026/27 in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service experience and your ability to work under pressure, as these are key for the Telephone Support role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this opportunity at AJ Bell. Share specific examples of how your background aligns with our values and the role’s requirements.
Show Off Your Communication Skills:Since strong communication is crucial for this position, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your professional telephone manner in writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Aj Bell
✨Know Your Stuff
Before the interview, make sure you understand AJ Bell's services and values. Familiarise yourself with their award-winning customer service approach and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to customer service and communication skills. You might be asked how you would handle a difficult customer or resolve a query. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Highlight your experience with Microsoft Word, Excel, and Outlook, as well as any previous customer service roles, even if they’re not directly related. Be ready to provide examples of how you've used these skills in past situations, demonstrating your ability to work under pressure and meet deadlines.
✨Be Yourself
AJ Bell values a friendly and supportive team environment, so let your personality shine through. Show your enthusiasm for the role and your willingness to learn. Remember, they’re looking for hardworking individuals who can empathise with customers, so don’t hesitate to express your passion for helping others.
