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- Tasks: Provide top-notch customer service via phone and email, resolving queries efficiently.
- Company: Join AJ Bell, a leader in customer service with exciting growth plans.
- Benefits: Career development opportunities, paid study support, and a supportive work environment.
- Other info: Inductions every three weeks and ongoing support for your career progression.
- Why this job: Be part of a dynamic team making a real difference for customers every day.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a professional phone manner.
The predicted salary is between 22000 - 26000 £ per year.
Company Description
Job Description
Calling all customer service professionals! We're looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available. Inductions will take place for these roles on a 3-weekly basis.
What does the job involve?
- Our telephone support agents answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award-winning product range.
- You'll be taking inbound calls, responding to incoming emails, and using a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies.
- We're recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner.
- This represents an excellent opportunity to work in a fast-paced client services department with on-going support to enhance your knowledge and experience.
- Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage.
- We also offer paid study support for professional qualifications.
Knowledge & Experience:
- Five GCSEs grades A*-C (or equivalent), including Maths & English
- The ability to demonstrate excellent customer service skills
- A polite and professional telephone manner
- Strong communication skills, both written and verbal.
- Competent with Microsoft Word, Excel and Outlook
- Ability to work under pressure and meet deadlines
- Patience and empathy with customers who may need extra support
- Previous experience in a call/contact centre role is desirable but not essential.
Telephone Support Agent | Manchester, UK employer: Aj Bell
Contact Detail:
Aj Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Support Agent | Manchester, UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AJ Bell and Investcentre. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and maintain a polite tone. Remember, they’re looking for someone who can represent their award-winning service, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Telephone Support Agent | Manchester, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telephone Support Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our award-winning team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re always excited to see new faces joining our team!
How to prepare for a job interview at Aj Bell
✨Know the Company Inside Out
Before your interview, take some time to research AJ Bell and Investcentre. Understand their products, values, and what makes their customer service stand out. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Telephone Support Agent, strong communication is key. Practise answering common customer queries out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable with handling different types of calls.
✨Showcase Your Customer Service Experience
Think of specific examples from your past roles where you provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved queries, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, and career progression. This shows that you're not just interested in the job, but also in how you can grow within the company.