Job DescriptionBehind every successful investment journey is technology that simply works. At AJ Bell, our "Feel Good Investing" philosophy is built on trust, innovation and exceptional service. We're looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role in delivering the reliable technology experiences our customers expect. Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk in IT Best Practise and more complex technologies Take ownership of technical problems and see through to resolution even when passed to third parties. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Entra/Active Directory, Windows 11, Group Policy, MS Exchange, SharePoint, Office 365 and Jira. Automation through use of PowerShell, coding and APIs, Knowledge and interest in automation software i.e., Excellent problem-solving and analytical skills, evident via work experience or technical qualifications. An active knowledge of information technology, and a passion for keeping up to date with the latest technologies. Experience in troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10/11. Capability to prioritise and manage multiple open cases and small projects simultaneously. Solid understanding of network infrastructure and protocols. Experience with network troubleshooting tools. Basic knowledge of database management systems (SQL, MySQL). Strong experience with cloud services, including cloud migration projects. Knowledge of ITIL best practices and experience in an ITIL-based environment. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000 customers trust us to manage more than 121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as a Great Place to Work for the past two years, building on six consecutive years as one of the UK's Best 100 Companies to Work For. What we offer25 days holiday, increasing with service + buy/sell scheme + bank holidays6% Pension with matched contributionsDiscretionary bonus schemeShare schemes (including free shares and BAYE)Health Cash Plan and discounted private healthcareFree onsite gymEnhanced family leave (subject to qualifying criteria)Travel and bike loan schemesEmployee Assistance ProgrammeLife at AJ BellRegular social events including summer and Christmas partiesLearning and development opportunities tailored to youCasual dress codeFriendly, supportive team environmentOur ways of workingAt AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model which will require you to be in the office a minimum of 50% of your working time. Inclusion & diversityWe're committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. That's why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves. Financial Services
Remote IT Engineer/Helpdesk Engineer in Manchester employer: AJ Bell
AJ Bell is an exceptional employer located in Manchester, offering a supportive and collaborative work culture that prioritises employee well-being and growth. With competitive salaries, generous holiday allowances, and tailored learning opportunities, employees are encouraged to thrive both personally and professionally. The company’s commitment to inclusivity and its recognition as one of the UK’s Best 100 Companies to Work For make it an attractive place for those seeking meaningful and rewarding employment in the finance sector.
