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- Tasks: Manage and optimise change for Customer Services, enhancing value across the organisation.
- Company: Join AJ Bell, a fast-growing investment platform and one of the UK's Best 100 Companies to Work For.
- Benefits: Enjoy 27-31 days holiday, pension schemes, health plans, and personal development opportunities.
- Why this job: Be the voice of stakeholders and drive impactful changes in a dynamic environment.
- Qualifications: Strong communication skills and a passion for learning and teamwork.
- Other info: Hybrid working model with a supportive culture and excellent career growth.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a dynamic and experienced Product Owner to join our Operational and Regulatory Change team in Manchester, United Kingdom. As a Product Owner you will be accountable for managing and optimising the change backlog in order to enhance the value of the change to the organisation. The successful candidate will be responsible for maximising the value of the Customer Services changes delivered across the business.
What does the job involve?
- Managing and prioritising Customer Services changes
- Ensuring the scope of delivery teams is clearly understood
- Representing the voice of the stakeholder/customer throughout the change delivery process
- Develop a good understanding and appreciation of key business goals and strategies and specifically those which align to the Director of Customer Services
- Lead triage sessions to review, discuss and understand change requests that have been raised
- Monitoring the change performance and gathering feedback to make informed decisions and prioritise future improvements
- Assess whether a Project Manager is required and work with the Head of Operational Governance to allocate resource where required
- Working with internal supplier Managers to support any external change delivery
- Supporting and enabling the business to achieve its regulatory requirements, including consumer duty
What you'll have:
- Excellent communication and stakeholder management skills
- Good ability to matrix manage a number of teams involved in the delivery of changes
- Self-motivated, professional, and enthusiastic
- The drive to learn and develop new skills and take on new challenges
About us:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.
Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.
At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.
Our perks and benefits:
- Starting holiday entitlement of 27 days, increasing up to 31 days with length of service and a holiday buy and sell scheme
- A choice of pension schemes with matched contributions up to 8%
- Discretionary bonus scheme
- Annual free share awards scheme
- Buy As You Earn (BAYE) Scheme
- Health Cash Plan – provided by SimplyHealth
- Discounted private healthcare scheme and dental plan
- Free on-site gym providing a wide range of free classes
- Employee Assistance Programme
- Sick pay+ pledge
- Enhanced maternity, paternity, and shared parental leave
- Discounted nursery fees at Kids Planet on Exchange Quay
- Loans for travel season tickets
- Charitable giving opportunities through salary sacrifice
- Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
- Parking at Exchange Quay (Subject to availability)
- Personal development programmes built around you and your career goals, including access to personal skills workshops
- Ongoing technical training
- Peer recognition scheme, with rewards including restaurant and vouchers or time off
- Monthly leadership breakfasts and lunches
- Casual dress code
- Access to a range of benefits from our sponsorship deals
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer the hybrid working model, where you'll spend 60% of the month in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Product Owner - Operational Change (Customer Services) in Manchester employer: Aj Bell
Contact Detail:
Aj Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - Operational Change (Customer Services) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at AJ Bell on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding AJ Bell's values and recent changes in the financial sector. Show us that you're not just a fit for the role, but also for our culture!
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences and how they relate to managing change effectively in customer services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Product Owner - Operational Change (Customer Services) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience in managing change and stakeholder communication, as these are key aspects of the job.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve successfully managed change or improved processes in customer services.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aj Bell
✨Know Your Change Backlog
Familiarise yourself with the concept of a change backlog and be ready to discuss how you would manage and prioritise changes in Customer Services. Think about examples from your past experience where you've successfully handled similar tasks.
✨Speak the Stakeholder's Language
Prepare to demonstrate your excellent communication skills by discussing how you would represent the voice of stakeholders throughout the change delivery process. Have specific examples ready that showcase your ability to engage with different teams and understand their needs.
✨Show Your Enthusiasm for Learning
As a self-motivated candidate, express your drive to learn and develop new skills. Be prepared to share instances where you've taken on new challenges and how that has positively impacted your previous roles.
✨Understand the Business Goals
Research AJ Bell’s key business goals and strategies, especially those related to Customer Services. This will help you align your answers during the interview and show that you’re genuinely interested in contributing to the company's success.
