At a Glance
- Tasks: Support the Chief Technology & Customer Services Officer in a fast-paced, dynamic environment.
- Company: Join AJ Bell, one of the UK's fastest-growing investment platforms.
- Benefits: Enjoy a competitive salary, generous holiday, and a supportive team culture.
- Other info: Hybrid working model with regular social events and career development opportunities.
- Why this job: Be at the heart of strategic initiatives and make a real impact.
- Qualifications: Previous Executive Assistant experience and excellent communication skills required.
The predicted salary is between 47500 - 47500 £ per year.
We are recruiting for an experienced Executive Assistant to support our Chief Technology & Customer Services Officer. This is a fast-paced and visible role, requiring someone who is highly organised, proactive, and detail-oriented to ensure the smooth running of the CTCSO function.
As part of the wider EA team supporting the Executive Committee (ExCo) at AJ Bell, you will play a key role in coordinating with senior stakeholders and teams across the business to help deliver strategic objectives. The role suits someone who is proactive, comfortable working in a fast-moving environment, and able to think on their feet, with a creative approach to problem-solving. Strong communication skills are essential, alongside an enthusiastic and positive mindset, as you will be at the centre of a collaborative leadership environment.
About the role
- Act on behalf of the CTCSO, leading on their initiatives and ensuring deadlines are met.
- Proactively manage the CTCSO’s schedule, ensuring their time is optimised effectively, planning in advance, becoming familiar with key workstreams across the year and dealing independently with clashes by prioritising engagements based on strategic need.
- Ensure the CTCSO is well prepared and briefed ahead of any meetings they are attending. Assist in preparing clear and accurate research, reports, presentations, agendas, and meeting papers as required.
- Extend support to the wider senior tech team as needed to enable effective leadership of technology services.
- Proactive issue resolution - anticipate and address potential issues to ensure seamless operations.
- Ensure any processes impacting the executive team are effective and seek improvements where needed.
- Preparation and distribution of senior management meeting packs. Attend internal meetings and take minutes, ensuring actions are followed up.
- Build knowledge and understanding of key objectives to assist executives where possible. Support the CTCSO with any actions or business objectives they or their teams are across.
- General administrative support; including but not limited to booking travel/accommodation, managing inboxes, processing expenses and support with personal admin.
- Provision of event management support for occasional activities such as team social events or offsite strategic meetings.
- Responsible for welcoming external visitors to the executive floor and providing hospitality as needed.
- Work as a team with other Executive Assistants to provide support for one another as needed and cover team administrative tasks e.g. arranging authorised signatures for key documents.
- Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.
About you
- Previous Executive Assistant experience.
- Ability to always maintain confidentiality.
- Remain calm under pressure, adapting to changing priorities. Accustomed to working in a fast-paced environment.
- Excellent planning and organisation skills to meet deadlines.
- Excellent communication skills and relationship management.
- Excellent command of Microsoft 365 products, including but not limited to SharePoint, OneNote and CoPilot. Excellent attention to detail.
- Pro-active, self-motivated, and able to use initiative.
- Co-operative and a supportive team player.
About AJ Bell
AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures. We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture.
What we offer
- Minimum starting salary £47,500.
- 25 days holiday, increasing with service + buy/sell scheme + bank holidays.
- 6% Pension with matched contributions.
- Discretionary bonus scheme.
- Share schemes (including free shares and BAYE).
- Health Cash Plan and discounted private healthcare.
- Free onsite gym.
- Enhanced family leave (subject to qualifying criteria).
- Travel and bike loan schemes.
- Employee Assistance Programme.
Life at AJ Bell
- Regular social events including summer and Christmas parties.
- Learning and development opportunities tailored to you.
- Casual dress code.
- Friendly, supportive team environment.
Our ways of working
We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Executive Assistant to the Chief Technology & Customer Services Officer in Manchester employer: Aj Bell
AJ Bell is an exceptional employer, recognised as one of the UK’s Best 100 Companies to Work For, offering a supportive and collaborative culture that fosters employee growth and development. With competitive benefits such as a minimum starting salary of £47,500, generous holiday allowances, and a commitment to work-life balance through hybrid working arrangements, AJ Bell ensures that its employees thrive both personally and professionally in a fast-paced environment. Join a friendly team where your contributions are valued, and enjoy opportunities for learning and social engagement in a dynamic investment platform business.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Assistant to the Chief Technology & Customer Services Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AJ Bell on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes AJ Bell tick and how you can contribute to their mission. Tailor your answers to reflect their ethos!
✨Tip Number 3
Practice your communication skills! As an Executive Assistant, you'll need to be clear and concise. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you're enthusiastic about the role and appreciate the opportunity.
We think you need these skills to ace Executive Assistant to the Chief Technology & Customer Services Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as an Executive Assistant. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Organisational Skills:In your application, give examples of how you've successfully managed schedules or projects in the past. We want to see that you're proactive and detail-oriented, just like the role requires!
Communicate Clearly:Strong communication skills are a must! Make sure your application is well-written and free of errors. This is your chance to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Aj Bell
✨Know Your Executive
Before the interview, take some time to research the Chief Technology & Customer Services Officer and their recent initiatives. Understanding their priorities will help you tailor your responses and demonstrate your proactive approach.
✨Showcase Your Organisation Skills
Be prepared to discuss specific examples of how you've managed complex schedules or coordinated multiple stakeholders in previous roles. Highlighting your organisational skills will show that you're ready for the fast-paced environment.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges that might arise in the role and how you would address them. Being able to articulate your problem-solving strategies will impress the interviewers and show that you can think on your feet.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, consider preparing a brief presentation or summary of your relevant experience to showcase your ability to convey information effectively.
