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- Tasks: Provide top-notch customer support and handle queries across multiple platforms.
- Company: Leading investment platform in Manchester with a friendly work culture.
- Benefits: Career progression, professional development, and supportive training opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Five GCSEs including Maths and English, plus strong communication skills.
- Other info: Great environment for growth and learning in customer service.
The predicted salary is between 30000 - 42000 £ per year.
A leading investment platform in Manchester is seeking customer service professionals for their growing telephone support team. This role is vital for providing award-winning service, handling customer queries across various platforms.
Applicants should possess five GCSEs, including Maths and English, along with strong communication skills and the ability to deliver excellent customer support.
Opportunities for career progression and professional development through training and study support are available in a friendly work environment.
Customer Support Agent - Growth & Study Support in Manchester employer: Aj Bell
Contact Detail:
Aj Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent - Growth & Study Support in Manchester
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those assessments. Plus, applying directly shows your enthusiasm and commitment to joining our awesome team!
We think you need these skills to ace Customer Support Agent - Growth & Study Support in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and align your experience with what they’re looking for. Highlight any relevant customer service experience or skills that match the role – it’ll show us you’re serious about joining our team.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough check for any typos or grammatical errors. A polished application shows attention to detail, which is super important in customer support roles like this one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Aj Bell
✨Know the Company Inside Out
Before your interview, take some time to research the investment platform. Understand their services, values, and what sets them apart in the market. This knowledge will not only impress the interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Communication Skills
As a Customer Support Agent, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively handled customer queries or resolved issues. This will demonstrate your ability to provide excellent support.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare to discuss how you would handle difficult customers or tricky situations. This shows that you’re proactive and ready to tackle challenges head-on, which is crucial for a position in customer support.
✨Express Your Desire for Growth
Since the role offers opportunities for career progression, make sure to express your enthusiasm for professional development. Talk about your willingness to learn and grow within the company. This will highlight your commitment and align with their focus on training and study support.
