At a Glance
- Tasks: Lead a dynamic customer service team and enhance client experiences.
- Company: Join AJ Bell, a fast-growing investment platform trusted by over 723,000 customers.
- Benefits: Competitive salary, generous holiday, pension scheme, and health benefits.
- Other info: Enjoy hybrid working, regular social events, and tailored learning opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 28000 - 32000 £ per year.
The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including:
- Processing cheque payments into accounts
- Investigating, updating and correcting ISA and LISA annual allowances
Organised and proactive, with strong time-management skills to juggle priorities and keep the team on track.
A planner, able to manage resources around shifting monthly deadlines.
Confident and composed, especially when handling FTRs and complaints.
A mentor, who can spot potential and help others grow.
A coach, comfortable giving constructive feedback and celebrating great performance.
Deliver daily and monthly MI to track performance.
Lead regular team meetings, 1:1s, and performance reviews.
Coach and develop team members to deliver outstanding service.
Accurately log and report complaints and breaches.
Collaborate with other teams to improve processes and customer experience.
Oversee regular team tasks and support CASS audits.
Financial administration experience including but not limited to SIPPs, ISAs and GIAs.
Previous experience in leading a team either in a permanent role or stepping into a leadership role ad-hoc.
Excellent customer service skills.
High level of planning, organisation and time management.
Proficiency with Microsoft Office programs, specifically Word and Excel.
AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors.
Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.
Starting salary of £30,900 (depending on experience)
- ~26 days holiday, increasing with service + buy/sell scheme
- ~7% Pension with matched contributions
- ~Discretionary bonus scheme
- ~Share schemes (including free shares and BAYE)
- ~Health Cash Plan and discounted private healthcare
- ~Free onsite gym
- ~Enhanced family leave (subject to qualifying criteria)
- ~Travel and bike loan schemes
- ~Employee Assistance Programme
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
We offer hybrid working, with a minimum of 60% of your working time per month spent in the office.
For new starters, there's an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (Maternity Cover - FTC) in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aj Bell.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aj Bell. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator (Maternity Cover - FTC) in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aj Bell.
How to prepare for a job interview at Aj Bell
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aj Bell's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aj Bell offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
