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- Tasks: Support customer communications and manage case records in a dynamic team.
- Company: Join AJ Bell, a fast-growing investment platform with a friendly culture.
- Benefits: Enjoy a competitive salary, generous holiday, casual dress, and free social events.
- Why this job: Gain valuable experience in financial services while making a real impact.
- Qualifications: 5 GCSEs including Maths and English; strong communication and IT skills required.
- Other info: Flexible working hours with opportunities for personal development and teamwork.
The predicted salary is between 17000 - 21000 £ per year.
We are now looking to provide extra support across a number of our teams within our Customer Services area. If you are immediately available and looking to gain experience in the financial services, this could be a great opportunity for you!
Responsibilities:
- Handling communications between customers, third parties, and other business areas.
- Administering transfer cases.
- Maintaining accurate records on our databases and consistently monitoring the progress of cases.
- Producing letters and emails.
- Working efficiently with internal systems.
Knowledge & Experience:
- You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent including Maths and English.
- Ability and commitment to deliver excellent customer service skills.
- Strong communication skills, both written and verbal.
- Competent IT skills, including Word, Excel and Outlook.
- Ability to work to deadlines and under pressure, at times unsupervised.
About us:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.
This role will be Monday - Friday 08:45 - 17:15, with potential to work Saturdays if preferred.
Our perks and benefits:
- £25,400 annual salary (pro-rata).
- Generous holiday allowance plus bank holidays.
- Casual dress code.
- On-site gym and personal trainer led classes.
- Paid volunteering opportunities.
- Free social events and more.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
Customer Service Administrator (3-6 months Fixed-Term Contract) in Manchester employer: Aj Bell
Contact Detail:
Aj Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (3-6 months Fixed-Term Contract) in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that Customer Service Administrator role.
✨Tip Number 2
Prepare for the interview by researching AJ Bell and its values. Understand what makes them tick and be ready to discuss how your skills align with their mission. Show them you’re not just another candidate, but someone who genuinely wants to contribute to their team.
✨Tip Number 3
Practice your communication skills! Since this role involves handling customer communications, consider doing mock interviews or role-playing scenarios with a friend. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining AJ Bell and ready to dive into the world of customer service in financial services.
We think you need these skills to ace Customer Service Administrator (3-6 months Fixed-Term Contract) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience and skills, especially in customer service and communication, to show us you’re the perfect fit!
Show Off Your Skills: Don’t forget to mention your IT skills! We love seeing proficiency in Word, Excel, and Outlook. If you’ve got any examples of how you’ve used these tools effectively, share them with us!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Aj Bell
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer queries or complaints in the past, as this will show your commitment to delivering top-notch service.
✨Familiarise Yourself with AJ Bell
Do a bit of research on AJ Bell and its services. Understanding their mission and values will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Show Off Your IT Skills
Since the role requires competent IT skills, be prepared to discuss your experience with Word, Excel, and Outlook. You might even want to mention specific tasks you've completed using these tools to demonstrate your proficiency.
✨Practice Your Communication Skills
As strong communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your verbal and written communication skills before the big day.
