At a Glance
- Tasks: Join our team to provide award-winning customer service and handle financial transactions.
- Company: AJ Bell, a fast-growing investment platform with a friendly culture.
- Benefits: Starting salary of £25,400, 25-31 days holiday, and hybrid working options.
- Other info: Enjoy social events, personal development programmes, and a casual dress code.
- Why this job: Kickstart your career in a supportive environment with excellent growth opportunities.
- Qualifications: 5 GCSEs including Maths and English; strong communication and IT skills.
The predicted salary is between 20400 - 29600 € per year.
We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams where you will play a key role in providing our award-winning service to our customers. For hardworking individuals, there are excellent career development opportunities available.
We have big growth plans with multiple opportunities available across a variety of teams and inductions will take place for these roles fortnightly.
Working in our Exchange Quay, Manchester office day-to-day responsibilities include:
- Processing customer requests
- Handling financial transactions
- Producing letters and emails
- Working efficiently with our internal systems
- Maintaining accurate records on our databases
- Resolving customer queries via phone and email
Knowledge & Experience:
- You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English.
- Excellent numerical ability
- Strong communication skills, both written and verbal.
- Competent IT skills including experience working with Excel
- Ability to work to deadlines and under pressure, at times unsupervised
- Experience of financial services, or a keen interest in it, is desirable
About us:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.
Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.
At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.
Our perks and benefits:
- Starting salary of £25,400 (depending on financial services experience)
- Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme
- A choice of pension schemes with matched contributions up to 6%
- Discretionary bonus scheme
- Annual free share awards scheme
- Buy As You Earn (BAYE) Scheme
- Health Cash Plan – provided by SimplyHealth
- Discounted private healthcare scheme and dental plan
- Free on-site gym providing a wide range of free classes
- Employee Assistance Programme
- Bike loan scheme
- Sick pay+ pledge
- Enhanced maternity, paternity, and shared parental leave
- Discounted nursery fees at Kids Planet on Exchange Quay
- Loans for travel season tickets
- Death in service scheme
- Paid time off for volunteer work
- Charitable giving opportunities through salary sacrifice
- Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
- Parking at Exchange Quay (Subject to availability)
- Personal development programmes built around you and your career goals, including access to personal skills workshops
- Ongoing technical training
- Professional qualification support
- Talent development programmes
- Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
- Monthly leadership breakfasts and lunches
- Casual dress code
Hybrid working:
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model, where you’ll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
If you like the sound of the above, or just want to know more about the company and the role, we’d love to speak to you.
Customer Service & Admin Specialist (Hybrid) in Manchester employer: Aj Bell
AJ Bell is an exceptional employer located in Manchester, offering a vibrant work culture that prioritises teamwork and employee well-being. With a strong commitment to career development, employees benefit from extensive training programmes, generous holiday allowances, and a hybrid working model that fosters work-life balance. Recognised as one of the UK's 'Best 100 Companies to Work For', AJ Bell provides a supportive environment where individuals can thrive and contribute to the company's growth while enjoying a range of attractive perks.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Admin Specialist (Hybrid) in Manchester
✨Tip Number 1
Get to know AJ Bell! Research the company culture, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining AJ Bell. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service & Admin Specialist (Hybrid) in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your relevant experience and skills that match what we're looking for in a Customer Service & Admin Specialist. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company there.
How to prepare for a job interview at Aj Bell
✨Know Your Stuff
Before the interview, make sure you understand AJ Bell's services and values. Familiarise yourself with their award-winning customer service approach and think about how your skills can contribute to that. This will show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Service & Admin Specialist, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, whether through emails, phone calls, or face-to-face interactions. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Numerical Ability
Since the role requires excellent numerical skills, be ready to discuss your experience with financial transactions or data handling. You might even want to brush up on basic maths concepts to confidently tackle any numerical questions that may come up during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of past experiences where you resolved customer queries or handled pressure effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strengths.
