AJ Bell is seeking a Customer Excellence Administrator to actively engage with customers through outbound calls, gather feedback and produce actionable reports for management and the Product team. The role supports multiple channels and ensures a high-quality customer experience across the business.
The role operates on a hybrid model with 40 hours per week, covering typical business hours and some bank holidays, and involves collaborating with CST, DST and webchat teams to drive improvements.
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Customer Experience & Feedback Specialist in Manchester employer: AJ Bell
AJ Bell is an exceptional employer located in Manchester, offering a supportive and collaborative work culture that prioritises employee well-being and growth. With competitive salaries, generous holiday allowances, and tailored learning opportunities, employees are encouraged to thrive both personally and professionally. The company’s commitment to inclusivity and its recognition as one of the UK’s Best 100 Companies to Work For make it an attractive place for those seeking meaningful and rewarding employment in the finance sector.
