At a Glance
- Tasks: Lead reviews of customer fee processes and enhance operational controls.
- Company: Join AJ Bell, a top UK investment platform with a supportive culture.
- Benefits: Competitive salary, 27 days holiday, pension scheme, and health cash plan.
- Other info: Enjoy hybrid working, regular social events, and tailored learning opportunities.
- Why this job: Make a real impact by improving governance in a dynamic financial environment.
- Qualifications: Experience in operational controls, risk, or internal audit within financial services.
The predicted salary is between 50000 - 60000 £ per year.
Job Description
We're looking for an experienced Operational Controls Review Manager to lead a review of customer fee charging and interest processes across our products, systems and business areas.
This is a delivery focused role where you'll assess our current control environment, identify opportunities for improvement and make practical recommendations that strengthen governance and support future audit readiness.
This is an excellent opportunity for someone who enjoys bringing structure to complex environments, working independently and collaborating with stakeholders across the business to drive meaningful change.
What you'll be doing
- Lead a review of customer fee charging and interest processes across agreed products, systems and teams.
- Map end-to-end processes, documenting activities, systems, risks, controls and ownership.
- Assess the design effectiveness of existing controls in partnership with the Internal Controls team.
- Identify control gaps, weaknesses, duplication and inconsistent ways of working.
- Produce clear findings and a prioritised action plan with practical recommendations to improve controls, governance and oversight.
- Build strong relationships across the business to gather information, challenge constructively and drive progress.
About you
You'll be an experienced operational controls, risk or internal audit professional with a track record of reviewing complex processes and delivering practical improvements within a regulated financial services environment.
You'll have
- Strong experience in process mapping, control assurance or internal audit.
- A good understanding of recognised control frameworks, such as COSO or ISO 31000, and experience assessing the design effectiveness of controls.
- The ability to analyse end-to-end processes, identify risks, control gaps and opportunities for improvement.
- Excellent stakeholder management and communication skills, with the confidence to influence and challenge constructively.
- Strong analytical, problem-solving and documentation skills, with excellent attention to detail.
- A proactive, self-sufficient approach and the ability to work independently while collaborating with subject matter experts.
- Experience within financial services is essential, ideally with exposure to investment platforms, pensions, customer fee charging, pricing, revenue assurance or reconciliations.
- Strong Microsoft Excel and Microsoft Office skills. Experience with process mapping or workflow documentation tools, or Power BI, would be advantageous.
What you'll deliver
- End-to-end process maps for in-scope fee charging and interest processes.
- An assessment of the current control framework and its effectiveness.
- A clear summary of control gaps, weaknesses, duplication and areas of risk.
- A prioritised action plan with practical recommendations to strengthen controls, improve ownership and monitoring, and support future audit readiness.
- About AJ Bell
AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors.
Today, over 723,000 customers trust us to manage more than £108.7 billion of assets.
By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.
We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture.
What we offer
- Competitive starting salary
- 27 days holiday, increasing with service + buy/sell scheme + bank holidays
- 8% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
- Life at AJ Bell
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
- Our ways of working
We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. This role can be based in London or Manchester.
For new starters, there is an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.
We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.
Qualifications
Controls Review Manager (Fixed Term Contract) in Manchester employer: Aj Bell
AJ Bell is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. With a strong focus on employee growth, we provide opportunities for professional development and a hybrid working model that promotes work-life balance, making it an ideal place for those looking to make a meaningful impact in the field of data strategy.
StudySmarter Expert Advice🤫
We think this is how you could land Controls Review Manager (Fixed Term Contract) in Manchester
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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✨Connect with Alumni from Your Uni
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We think you need these skills to ace Controls Review Manager (Fixed Term Contract) in Manchester
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Aj Bell will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Aj Bell. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Aj Bell confidence in your short-term commitment to the role.
How to prepare for a job interview at Aj Bell
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Aj Bell.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Aj Bell that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
