At a Glance
- Tasks: Provide 2nd line IT support and improve service delivery through automation.
- Company: Join AJ Bell, a leading investment platform with a focus on innovation and trust.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and health cash plans.
- Other info: Hybrid working model with a friendly team and opportunities for personal growth.
- Why this job: Make a real impact in tech while helping customers achieve their financial goals.
- Qualifications: Experience in IT support, problem-solving skills, and knowledge of automation tools.
The predicted salary is between 31500 - 38500 £ per year.
Job Description Behind every successful investment journey is technology that simply works.
At AJ Bell, our "Feel Good Investing" philosophy is built on trust, innovation and exceptional service.
We're looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role in delivering the reliable technology experiences our customers expect.
Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team.
Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk in IT Best Practise and more complex technologies Take ownership of technical problems and see through to resolution even when passed to third parties.
Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.
Entra/Active Directory, Windows 11, Group Policy, MS Exchange, Share Point, Office 365 and Jira.
Automation through use of Power Shell, coding and APIs, Knowledge and interest in automation software i. e., Excellent problem-solving and analytical skills, evident via work experience or technical qualifications.
An active knowledge of information technology, and a passion for keeping up to date with the latest technologies.
Experience in troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues.
Proficiency in Windows Server and Windows 10/11.
Capability to prioritise and manage multiple open cases and small projects simultaneously.
Solid understanding of network infrastructure and protocols.
Experience with network troubleshooting tools.
Basic knowledge of database management systems (SQL, My SQL).
Strong experience with cloud services, including cloud migration projects.
Knowledge of ITIL best practices and experience in an ITIL-based environment.
Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.
We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.
Today, over 762,000 customers trust us to manage more than 121.5 billion of assets.
By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.
We're proud to be recognised as a Great Place to Work for the past two years, building on six consecutive years as one of the UK's Best 100 Companies to Work For.
What we offer25 days holiday, increasing with service + buy/sell scheme + bank holidays6% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE)Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria)Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working At AJ Bell, our people are the heart of our culture.
We believe in building strong connections by working together.
That's why we offer a hybrid working model which will require you to be in the office a minimum of 50% of your working time.
Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.
That's why every application is reviewed by a member of our Recruitment team, rather than screened by AI.
It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.
Financial Services
2nd Line IT Support Engineer · Hybrid Remote in Manchester employer: AJ Bell
AJ Bell is an exceptional employer located in Manchester, offering a supportive and collaborative work culture that prioritises employee well-being and growth. With competitive salaries, generous holiday allowances, and tailored learning opportunities, employees are encouraged to thrive both personally and professionally. The company’s commitment to inclusivity and its recognition as one of the UK’s Best 100 Companies to Work For make it an attractive place for those seeking meaningful and rewarding employment in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer · Hybrid Remote in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AJ Bell values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AJ Bell might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AJ Bell!
✨Direct Apply to AJ Bell
Let's not forget to apply directly through the AJ Bell website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer · Hybrid Remote in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AJ Bell.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AJ Bell. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AJ Bell
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
