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For Companies At a Glance
- Tasks: Support customers with trading queries via phone and email, ensuring top-notch service.
- Company: Join AJ Bell, a fast-growing investment platform in the UK.
- Benefits: Starting salary of £28,100, 25-31 days holiday, and hybrid working options.
- Why this job: Kickstart your career in finance with comprehensive training and growth opportunities.
- Qualifications: No prior dealing experience needed; just a passion for trading and great communication skills.
- Other info: Enjoy a friendly team environment and flexible benefits tailored for you.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Our Dealing Services team is expanding! At AJ Bell, we\’re in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our next Dealing Services Agent helping AJ Bell customers execute their deals? We are looking to recruit hardworking, articulate individuals who will play a key role in providing our award-winning service to our customers. We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly.
What does the job involve
- Our Dealing Services Agents support customers by phone, email and secure message, placing and executing deals over the phone ensuring that the highest level of customer service is provided at all times.
- We’re recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner.
- You’ll be taking inbound calls and also responding to incoming emails, with all aspects of the work carried out in line with service level agreements and our compliance policies.
You’ll enjoy a comprehensive structured training programme and on-going support to enhance your knowledge and experience. Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications.
What we\’re looking for
- Dealing experience is not essential but a keen interest and knowledge in trading is beneficial
- You will have a minimum of 5 GCSE\’s grades 9-4 (A*-C) or equivalent including Maths and English
- The ability to demonstrate excellent customer service skills
- A polite and professional telephone manner
- Strong communication skills, both written and verbal
- Competent with Microsoft Word, Excel and Outlook
- Ability to work under pressure and meet deadlines
This role is 40 hours per week with varied shift patterns on a rota basis, covering opening times; Monday to Friday 8am till 9pm, and to include some bank holidays.
About us
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK\\\’s \\\’Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.
What we offer
- Starting salary at £28,100 per annum (Depending on previous experience)
- Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme
- A choice of pension schemes with matched contributions up to 6%
- Discretionary bonus scheme
- Annual free share awards scheme
- Buy As You Earn (BAYE) Scheme
- Health Cash Plan – provided by SimplyHealth
- Discounted private healthcare scheme and dental plan
- Free on-site gym providing a wide range of free classes
- Employee Assistance Programme
- Bike loan scheme
- Sick pay+ pledge
- Enhanced maternity, paternity, and shared parental leave
- Discounted nursery fees at Kids Planet on Exchange Quay
- Loans for travel season tickets
- Death in service scheme
- Paid time off for volunteer work
- Charitable giving opportunities through salary sacrifice
- Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
- Parking at Exchange Quay (Subject to availability)
- Personal development programmes built around you and your career goals, including access to personal skills workshops
- Ongoing technical training
- Professional qualification support
- Talent development programmes
- Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
- Monthly leadership breakfasts and lunches
- Casual dress code
- Access to a range of benefits from our sponsorship deals
Hybrid working
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That\\\’s why we offer a hybrid working model, where you\\\’ll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we\\\’d love to speak to you.
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Dealing Services Agent employer: Aj Bell
Contact Detail:
Aj Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealing Services Agent
✨Tip Number 1
Get to know AJ Bell inside out! Research the company, its values, and the Dealing Services role. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of scenarios where you can demonstrate your ability to handle queries professionally and efficiently. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining AJ Bell and ready to take the next step in your career.
We think you need these skills to ace Dealing Services Agent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and trading shine through. We want to see that you're genuinely excited about the role and how you can contribute to our team at AJ Bell.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Dealing Services Agent role. We love seeing how your background fits with our mission of providing top-notch service to our customers.
Be Clear and Concise: In your written application, keep your language clear and to the point. We appreciate well-structured responses that demonstrate your communication skills, as these are key in our customer service environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at AJ Bell.
How to prepare for a job interview at Aj Bell
✨Know Your Stuff
Make sure you brush up on your knowledge of trading and investments. Familiarise yourself with common terms and concepts, as well as AJ Bell's services. This will show your genuine interest in the role and help you answer questions confidently.
✨Customer Service Focus
Since this role is all about providing top-notch customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to practice your responses. Focus on articulating your thoughts clearly and maintaining a polite, professional tone, especially when discussing your communication skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training programme, career progression opportunities, or the team culture at AJ Bell. It shows that you’re engaged and genuinely interested in the company.
