At a Glance
- Tasks: Create clear and inclusive UX content for our direct-to-customer app.
- Company: Join AJ Bell, a fast-growing investment platform with a supportive culture.
- Benefits: Enjoy 25 days holiday, a pension scheme, health benefits, and a casual dress code.
- Other info: Hybrid working model with regular social events and learning opportunities.
- Why this job: Shape customer journeys and make a real impact on digital experiences.
- Qualifications: Experience in UX writing and understanding of GOV.UK content design principles.
The predicted salary is between 55000 - 65000 £ per year.
We're looking for a UX Writer to join our Direct-to-Customer (D2C) team and help create clear, accessible and trustworthy digital experiences for our customers.
At AJ Bell, content is an integral part of the design process.
We believe that words and interactions should be designed together, ensuring that users understand what they need to do and complete tasks with confidence.
Working closely with UX Designers, Product Managers and other key stakeholders, you’ll help shape customer journeys, define messaging and create content that is clear, inclusive and easy to understand.
As a UX Writer, you'll be involved from the earliest stages of the design process, collaborating with design and product teams to define journeys, flows and content strategies that support both customer needs and business goals.
- What you’ll do
- Designclear, inclusive and accessible UX contentacross our direct-to-customer app
- Work closely with UX designers and product managersto shape journeys and interactions
• Create content and micro copy for
- user journeys and task flows
- navigation and interface labels
- guidance and feature explanations
- error messages and system feedback
- Defineclear user intent and messagingwithin product experiences
- Ensure content meets GOV. UK content design and accessibility standards
- Work withinregulated and compliance-led environments
- Test content with users to ensureclarity, comprehension and trust
- Contribute toproduct naming, feature explanations and value propositions
- Participate inagile ceremonies and cross-functional collaboration
- Plan and manage yourown workload and priorities
What you’ll bring
We’re looking for someone who understands howlanguage, structure and design work together to support user understanding.
Key skills include
- Strong experience in UX writing or content design for digital products
- Experience working or following GOV. UK content design principles
- Strong ability to writeclear, concise and inclusive content
- Experience designing content forcomplex or regulated services
- Understanding ofuser vocabulary and comprehension
- Ability to write fordifferent emotional states and user needs
- Experiencetesting and validating content with users
• Strong understanding of
- information hierarchy
- tone and voice
- clarity and readability
- emphasis and visual messaging in interfaces
- Experience working incross-functional product teams
- Comfortable working inagile environments
- About AJ Bell
AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors.
Today, over 723,000customers trust us to manage more than £108.7billion of assets.
By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.
We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026a reflection of our supportive and collaborative culture.
What we offer
- 25days holiday, increasing with service + buy/sell scheme + bank holidays
- 6% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free onsite gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
- Life at AJ Bell
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
- Our ways of working
We offer hybrid working, with a minimum of 50% of your working time per month spent in the office.
For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.
We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
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UX Writer employer: AJ Bell Management Limited
At AJ Bell, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in the heart of Manchester. As a Transactional Accounts Assistant, you'll benefit from a comprehensive package that includes generous holiday allowances, a strong pension scheme, and opportunities for professional growth within a dynamic finance team. Our commitment to employee well-being is reflected in our hybrid working model and various health initiatives, making AJ Bell a rewarding place to advance your career in finance.
Contact Details:
AJ Bell Management Limited Recruitment Team
