At a Glance
- Tasks: Lead the Service Desk team, resolve complex IT issues, and mentor fellow colleagues.
- Company: Join AJ Bell, a dynamic company focused on innovation and teamwork.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with exposure to the latest technologies.
- Why this job: Make a real impact by improving IT services and mentoring the next generation of tech professionals.
- Qualifications: Proven experience in IT support and strong mentoring skills required.
The predicted salary is between 40000 - 50000 £ per year.
AJ Bell seeks an experienced Service Desk professional to act as the senior escalation point, resolving complex incidents and end‑user requests.
You will mentor colleagues, drive knowledge sharing and contribute to continuous service improvements.
The role is in a fast‑paced Service Desk environment, with exposure to Microsoft 365, In Tune, AD/Azure, and endpoint management across Windows, mac OS and mobile platforms.
Hybrid working is available.
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Senior Service Desk Lead - Expert IT Support & Mentoring in Manchester employer: AJ Bell Management Limited
At AJ Bell, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in the heart of Manchester. As a Transactional Accounts Assistant, you'll benefit from a comprehensive package that includes generous holiday allowances, a strong pension scheme, and opportunities for professional growth within a dynamic finance team. Our commitment to employee well-being is reflected in our hybrid working model and various health initiatives, making AJ Bell a rewarding place to advance your career in finance.
Contact Details:
AJ Bell Management Limited Recruitment Team
