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- Tasks: Manage and optimise change for Customer Services, enhancing value across the organisation.
- Company: Join AJ Bell, a fast-growing investment platform with a collaborative culture.
- Benefits: Enjoy 27-31 days holiday, pension schemes, bonuses, and personal development opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Strong communication skills and a passion for learning are essential.
- Other info: Hybrid working model with a focus on teamwork and career growth.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a dynamic and experienced Product Owner to join our Operational and Regulatory Change team in Manchester, United Kingdom. As a Product Owner you will be accountable for managing and optimising the change backlog in order to enhance the value of the change to the organisation. The successful candidate will be responsible for maximising the value of the Customer Services changes delivered across the business.
What does the job involve?
- Managing and prioritising Customer Services changes
- Ensuring the scope of delivery teams is clearly understood
- Representing the voice of the stakeholder/customer throughout the change delivery process
- Develop a good understanding and appreciation of key business goals and strategies and specifically those which align to the Director of Customer Services
- Lead triage sessions to review, discuss and understand change requests that have been raised
- Monitoring the change performance and gathering feedback to make informed decisions and prioritise future improvements
- Assess whether a Project Manager is required and work with the Head of Operational Governance to allocate resource where required
- Working with internal supplier Managers to support any external change delivery
- Supporting and enabling the business to achieve its regulatory requirements, including consumer duty
What you'll have:
- Excellent communication and stakeholder management skills
- Good ability to matrix manage a number of teams involved in the delivery of changes
- Self-motivated, professional, and enthusiastic
- The drive to learn and develop new skills and take on new challenges
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model, where you’ll spend 60% of the month in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
If you like the sound of the above, or just want to know more about the company and the role, we’d love to speak to you.
Product Owner - Operational Change (Customer Services) in Manchester employer: AJ Bell Management Limited
Contact Detail:
AJ Bell Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - Operational Change (Customer Services) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at AJ Bell on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding AJ Bell's values and recent changes in the financial sector. Show us that you're not just a fit for the role, but also for our culture!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences and how they relate to managing change effectively in customer services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Product Owner - Operational Change (Customer Services) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience in managing change and stakeholder communication, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully managed projects or changes in the past. Use metrics where possible to demonstrate the impact of your work. This helps us see the value you can bring to our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at AJ Bell Management Limited
✨Know Your Change Backlog
Before the interview, make sure you understand what a change backlog is and how it impacts customer services. Be ready to discuss how you would prioritise changes and what factors you consider when managing this backlog.
✨Speak the Stakeholder's Language
Since representing the voice of the stakeholder is key, prepare examples of how you've successfully communicated with stakeholders in the past. Show that you can translate their needs into actionable changes.
✨Demonstrate Your Matrix Management Skills
Be prepared to talk about your experience in matrix management. Share specific instances where you coordinated multiple teams to deliver a project, highlighting any challenges you faced and how you overcame them.
✨Show Your Enthusiasm for Learning
The role requires a drive to learn and develop new skills. Share examples of how you've taken on new challenges in previous roles and express your eagerness to grow within the company.
