At a Glance
- Tasks: Support the Chief Technology & Customer Services Officer in a fast-paced, dynamic environment.
- Company: Join AJ Bell, one of the UK's fastest-growing investment platforms.
- Benefits: Enjoy a competitive salary, generous holiday, and health benefits.
- Other info: Experience a supportive culture with regular social events and career development opportunities.
- Why this job: Be at the heart of a collaborative leadership team and make a real impact.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 47500 - 47500 £ per year.
We are recruiting for an experienced Executive Assistant to support our Chief Technology & Customer Services Officer. This is a fast‑paced and visible role, requiring someone who is highly organised, proactive, and detail‑oriented to ensure the smooth running of the CTCSO function. As part of the wider EA team supporting the Executive Committee (ExCo) at AJ Bell, you will play a key role in coordinating with senior stakeholders and teams across the business to help deliver strategic objectives. The role suits someone who is proactive, comfortable working in a fast‑moving environment, and able to think on their feet, with a creative approach to problem‑solving. Strong communication skills are essential, alongside an enthusiastic and positive mindset, as you will be at the centre of a collaborative leadership environment.
About the role
- Act on behalf of the CTCSO, leading on their initiatives and ensuring deadlines are met.
- Proactively manage the CTCSO’s schedule, ensuring their time is optimised effectively, planning in advance, becoming familiar with key workstreams across the year and dealing independently with clashes by prioritising engagements based on strategic need.
- Ensure the CTCSO is well prepared and briefed ahead of any meetings they are attending.
- Assist in preparing clear and accurate research, reports, presentations, agendas, and meeting papers as required.
- Extend support to the wider senior tech team as needed to enable effective leadership of technology services.
- Proactive issue resolution – anticipate and address potential issues to ensure seamless operations.
- Ensure any processes impacting the executive team are effective and seek improvements where needed.
- Preparation and distribution of senior management meeting packs.
- Attend internal meetings and take minutes, ensuring actions are followed up.
- Build knowledge and understanding of key objectives to assist executives where possible.
- Support the CTCSO with any actions or business objectives they or their teams are across.
- General administrative support; including but not limited to booking travel/accommodation, managing inboxes, processing expenses and support with personal admin.
- Provision of event management support for occasional activities such as team social events or offsite strategic meetings.
- Responsible for welcoming external visitors to the executive floor and providing hospitality as needed.
- Work as a team with other Executive Assistants to provide support for one another as needed and cover team administrative tasks e.g. arranging authorised signatures for key documents.
- Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.
About you
- Ability to always maintain confidentiality.
- Remain calm under pressure, adapting to changing priorities.
- Accustomed to working in a fast‑paced environment.
- Excellent planning and organisation skills to meet deadlines.
- Excellent communication skills and relationship management.
- Excellent command of Microsoft 365 products, including but not limited to SharePoint, OneNote and CoPilot.
- Excellent attention to detail.
- Pro‑active, self‑motivated, and able to use initiative.
- Co‑operative and a supportive team player.
About AJ Bell
AJ Bell is one of the UK’s fastest‑growing investment platform businesses, providing award‑winning solutions for everyone, from professional financial advisers to first‑time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures. We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 – a reflection of our supportive and collaborative culture.
What we offer
- Minimum starting salary £47,500
- 25 days holiday, increasing with service + buy/sell scheme + bank holidays
- 6% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free onsite gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
Life at AJ Bell
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
Our ways of working
We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there’s an initial period of full‑time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Executive Assistant to the Chief Technology & Customer Services Officer in Manchester employer: AJ Bell Management Limited
AJ Bell is an exceptional employer, recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years. With a supportive and collaborative culture, employees benefit from tailored learning and development opportunities, a generous holiday allowance, and a range of health and wellness initiatives. The hybrid working model allows for flexibility while fostering strong team relationships, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
AJ Bell Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive Assistant to the Chief Technology & Customer Services Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AJ Bell on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your proactive and detail-oriented nature aligns with AJ Bell's mission. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with senior stakeholders, being articulate and confident in your responses is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the AJ Bell family.
We think you need these skills to ace Executive Assistant to the Chief Technology & Customer Services Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as an Executive Assistant. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Organisational Skills:In your application, give examples of how you've managed busy schedules or coordinated with multiple stakeholders. We want to see that you're proactive and detail-oriented, just like the role requires!
Communicate Clearly:Strong communication skills are a must! Ensure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we love a positive mindset!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at AJ Bell Management Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Executive Assistant and the specific responsibilities that come with supporting a Chief Technology & Customer Services Officer. Familiarise yourself with AJ Bell's mission and values, as well as any recent news or developments in the company.
✨Showcase Your Organisation Skills
Since this role requires excellent planning and organisation skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise and handle competing deadlines, especially in a fast-paced environment.
✨Demonstrate Proactivity
Highlight your proactive approach during the interview. Share instances where you've anticipated issues before they arose and how you resolved them. This will show that you can think on your feet and are capable of ensuring seamless operations for the CTCSO.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. During the interview, be sure to ask insightful questions about the team dynamics and how you can contribute to the collaborative leadership environment at AJ Bell.
