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For Companies At a Glance
- Tasks: Assist customers via phone and email, providing top-notch support and solutions.
- Company: Leading investment platform in Manchester with a focus on customer service.
- Benefits: Comprehensive employee benefits, hybrid working model, and career growth opportunities.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Excellent communication skills and a professional approach to customer interactions.
The predicted salary is between 28800 - 43200 £ per year.
A leading investment platform company in Manchester is seeking customer service professionals to join their telephone support team. Successful candidates will handle customer queries and provide excellent service aligned with compliance policies. This full-time role includes career supports, training, and opportunities for growth. The position requires excellent communication skills, a polite manner, and a professional approach to customer interaction. Comprehensive employee benefits and a hybrid working model are part of the offering.
Customer Support Specialist — Inbound Calls & Email in Manchester employer: AJ Bell Management Limited
Contact Detail:
AJ Bell Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist — Inbound Calls & Email in Manchester
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and the services they offer. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, try role-playing with a friend or family member. This will help you get comfortable with responding to different types of customer interactions.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows that you're proactive and serious about joining our team!
We think you need these skills to ace Customer Support Specialist — Inbound Calls & Email in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application highlights your excellent communication skills. Use clear and polite language to demonstrate how you can connect with customers effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Support Specialist role. Mention your experience with handling queries and providing top-notch service.
Highlight Your Professionalism: We’re looking for candidates who approach customer interactions with a professional attitude. In your application, share examples of how you've maintained professionalism in challenging situations or during high-pressure calls.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and experiences in a way that aligns perfectly with what we’re looking for!
How to prepare for a job interview at AJ Bell Management Limited
✨Know the Company Inside Out
Before your interview, take some time to research the investment platform company. Understand their services, values, and what sets them apart in the market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Practice Your Communication Skills
As a Customer Support Specialist, excellent communication is key. Practice answering common customer service scenarios out loud. This will help you articulate your thoughts clearly and demonstrate your polite manner during the interview. Consider role-playing with a friend to get comfortable.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully handled customer queries in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will highlight your professional approach and ability to provide excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career growth opportunities, or how the team ensures compliance. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
