At a Glance
- Tasks: Join our team to provide award-winning customer service and support.
- Company: AJ Bell, a fast-growing investment platform with a supportive culture.
- Benefits: Competitive salary, flexible hours, health plans, and career development opportunities.
- Other info: Enjoy regular social events and a friendly team atmosphere.
- Why this job: Make a real impact while gaining valuable experience in a dynamic environment.
- Qualifications: 5 GCSEs including Maths and English, strong communication, and IT skills.
The predicted salary is between 19475 - 25000 £ per year.
We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams on a part-time basis, where you will play a key role in providing our award-winning service to our customers. For hardworking individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available across a variety of teams. Inductions will take place for these roles on a 3-weekly basis.
We are looking for part-time staff to work a minimum of 20 hours a week. Working in our Exchange Quay, Manchester office, day-to-day responsibilities include:
- Processing customer requests
- Handling financial transactions
- Producing letters and emails
- Working efficiently with our internal systems
- Maintaining accurate records on our databases
- Resolving customer queries via phone and email
Knowledge & Experience
- You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
- Excellent numerical ability.
- Strong communication skills, both written and verbal.
- Competent IT skills, including experience working with Excel.
- Ability to work to deadlines and under pressure, at times unsupervised.
- A willingness to learn and develop within a fast-paced financial services environment.
What We Offer
- Starting salary of £25,400 (pro rata)
- 25 days holiday (pro rata), increasing with service + buy/sell scheme + bank holidays
- 6% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free onsite gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
Life at AJ Bell
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
Our Ways of Working
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
Inclusion & Diversity
We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Position details: Part-time, 20 hrs per week, flexible Thursday/Friday schedule.
Customer Service Administrator - Part time in Manchester employer: AJ Bell Management Limited
At AJ Bell, we pride ourselves on being a supportive and collaborative employer, offering part-time Customer Service Administrators the chance to thrive in a dynamic environment. With excellent career development opportunities, a friendly team culture, and a commitment to employee well-being, including a hybrid working model and regular social events, our Manchester office is an ideal place for those seeking meaningful and rewarding employment. Join us and be part of a company recognised as one of the UK's Best 100 Companies to Work For.
Contact Details:
AJ Bell Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Part time in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like AJ Bell Management Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at AJ Bell Management Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator - Part time in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and AJ Bell Management Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about AJ Bell Management Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at AJ Bell Management Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress AJ Bell Management Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which AJ Bell Management Limited will surely appreciate.
