At a Glance
- Tasks: Join our team to provide award-winning customer service and support financial transactions.
- Company: AJ Bell, a fast-growing investment platform with a friendly culture.
- Benefits: Starting salary of £25,400 - £27,400, 25+ days holiday, and health perks.
- Other info: Enjoy a hybrid working model and a vibrant social calendar.
- Why this job: Kickstart your career in a dynamic environment with excellent growth opportunities.
- Qualifications: 5 GCSEs including Maths and English; strong communication and IT skills.
The predicted salary is between 20400 - 23400 £ per year.
We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available.
We have big growth plans with multiple opportunities available across a variety of teams. Inductions will take place for these roles on a 3-weekly basis.
Working in our Exchange Quay, Manchester office day to day responsibilities include processing customer requests, handling financial transactions, producing letters and emails, working efficiently with our internal systems and maintaining accurate records on our databases and resolving customer queries via phone and email.
Knowledge & Experience
- You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English.
- Excellent numerical ability
- Strong communication skills, both written and verbal.
- Competent IT skills including experience working with Excel
- Ability to work to deadlines and under pressure, at times unsupervised
- Experience of financial services, or a keen interest in it, is desirable
About AJ Bell
AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors.
Today, over 723,000 customers trust us to manage more than £108.7billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.
We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture.
What we offer
- Starting salary of £25,400 (can be higher dependent on financial services experience)
- 25 days holiday, increasing with service + buy/sell scheme + bank holidays
- 6% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free onsite gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
Life at AJ Bell
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
Our ways of working
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.
We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Customer Services Administrator in Manchester employer: AJ Bell Management Limited
AJ Bell is an exceptional employer, offering a vibrant and supportive work culture in the heart of Manchester. With a strong focus on employee development, we provide numerous career advancement opportunities, competitive benefits including generous holiday entitlement and a hybrid working model, and a commitment to fostering a diverse and inclusive environment. Join us to be part of a team that values collaboration and personal growth while delivering award-winning service to our customers.
Contact Details:
AJ Bell Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Manchester
✨Tip Number 1
Get to know the company! Research AJ Bell and understand their values, services, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining AJ Bell's fantastic team.
We think you need these skills to ace Customer Services Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Administrator role. Highlight your relevant skills, like communication and IT abilities, to show us you’re the perfect fit for our team.
Showcase Your Experience:If you've got experience in financial services or customer service, don’t hold back! Share specific examples of how you've handled customer queries or processed transactions to demonstrate your capabilities.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate articulate individuals, so make sure your written communication reflects that by avoiding jargon and being straightforward.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with AJ Bell!
How to prepare for a job interview at AJ Bell Management Limited
✨Know Your Stuff
Before the interview, make sure you understand AJ Bell's services and values. Familiarise yourself with their award-winning platform and how it caters to different types of investors. This will show your genuine interest in the company and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Services Administrator, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively resolved customer queries in the past, as this will demonstrate your ability to handle similar situations at AJ Bell.
✨Brush Up on Your IT Skills
Since the role requires competent IT skills, especially with Excel, take some time to refresh your knowledge. Be ready to discuss any relevant experience you have with databases or financial transactions, as this will highlight your capability to manage the day-to-day responsibilities of the job.
✨Prepare for Pressure
The job may involve working under pressure and meeting deadlines. Think of examples from your past experiences where you've successfully managed tight timelines or high-stress situations. This will reassure the interviewers that you can thrive in a fast-paced environment like AJ Bell.
