At a Glance
- Tasks: Provide 2nd line support and improve service delivery through automation.
- Company: Join AJ Bell, a leader in innovative investment technology.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and development.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge tech.
- Qualifications: Experience in IT support, excellent communication skills, and a passion for technology.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
Behind every successful investment journey is technology that simply works.
At AJ Bell, our "Feel Good Investing" philosophy is built on trust, innovation and exceptional service.
We're looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role in delivering the reliable technology experiences our customers expect.
Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team.
What does the job involve?
- Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools
- Identifying areas for improvement within Service Delivery Team via automation and standardisation
- Help to plan and execute project work within Technology Services
- Maintain documentation and educate the Service Desk in IT Best Practise and more complex technologies
- Take ownership of technical problems and see through to resolution even when passed to third parties.
- Liaising with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls.
- Install, maintain, and support new applications.
- Review services, application delivery, and patching processes.
- Administer backup and restore operations.
- Collaborate with various business and technical teams to enhance overall service delivery.
- Ensure that all duties are carried out with the aim of protecting customers and improving customer experience.
- Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.
- Competence, Knowledge and Skills
- Excellent customer service and communication skills, with the ability to explain technical issues to non-technical customers.
- Extended administration and troubleshooting experience of the following systems: Entra/Active Directory, Windows 11, Group Policy, MS Exchange, Share Point, Office 365 and Jira.
- Automation through use of Power Shell, coding and APIs,
- Knowledge and interest in automation software i. e., Jenkins, Ad Tempus etc.
- Excellent problem-solving and analytical skills, evident via work experience or technical qualifications.
- An active knowledge of information technology, and a passion for keeping up to date with the latest technologies.
- Desire to learn new skills and progress professionally. xsabvtc
- Ability to work under own initiative as well as part of a team.
- Ability to quickly learn and adapt to new systems and technologies, ensur...
Second Line Support Engineer employer: AJ Bell Careers
AJ Bell is an exceptional employer, recognised as one of the UK's Best 100 Companies to Work For for six consecutive years. With a strong focus on employee growth, a collaborative culture, and a range of benefits including generous holiday allowances, a robust pension scheme, and tailored learning opportunities, we ensure our team members thrive both personally and professionally. Our hybrid working model and commitment to inclusion make AJ Bell a rewarding place to build a meaningful career in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AJ Bell Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AJ Bell Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AJ Bell Careers!
✨Direct Apply to AJ Bell Careers
Let's not forget to apply directly through the AJ Bell Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AJ Bell Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AJ Bell Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AJ Bell Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
