At a Glance
- Tasks: Join our team to provide award-winning customer service and support.
- Company: AJ Bell, one of the UK's fastest-growing investment platforms.
- Benefits: Starting salary of £25,400, 25 days holiday, and health cash plan.
- Other info: Hybrid working model with a friendly, supportive team environment.
- Why this job: Kickstart your career with full training and excellent growth opportunities.
- Qualifications: 5 GCSEs including Maths and English; strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams as Customer Services Administrators, where you will play a key role in providing our award-winning service to our customers. At AJ Bell, we believe investing should feel good, and that starts with the people who support our customers every day. We're looking for individuals with a positive attitude, strong attention to detail and a willingness to learn. You don't need previous financial services experience to be successful in this role, we'll provide all the training and support you need to build your knowledge, confidence and skills from day one. Whether you're starting your career, returning to work or looking for a new challenge, this is an opportunity to join one of the UK's fastest-growing investment platform businesses and develop a long-term career with us. For hardworking individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available across a variety of teams. Inductions will take place for these roles on a 3-weekly basis.
Customer Services Administrator will have:
- You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
- Excellent numerical ability.
- Strong communication skills, both written and verbal.
- Competent IT skills, including experience working with Excel.
- Ability to work to deadlines and under pressure, at times unsupervised.
- Previous experience in financial services, administration or customer service is beneficial but not essential, as full training will be provided.
- A keen interest in learning about financial services and delivering excellent customer service.
What we offer the successful Customer Service Administrator:
- Starting salary of £25,400 (can be higher dependent on financial services experience).
- 25 days holiday, increasing with service + buy/sell scheme + bank holidays.
- 6% Pension with matched contributions.
- Discretionary bonus scheme.
- Share schemes (including free shares and BAYE).
- Health Cash Plan and discounted private healthcare.
- Free onsite gym.
- Enhanced family leave (subject to qualifying criteria).
- Travel and bike loan schemes.
- Employee Assistance Programme.
Life at AJ Bell:
- Regular social events including summer and Christmas parties.
- Learning and development opportunities tailored to you.
- Casual dress code.
- Friendly, supportive team environment.
Our ways of working:
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model for our Customer Services Administrator roles, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
Inclusion & diversity:
We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome Administrator applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Agency information:
This Administrator vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.
Customer Services Administrator in Salford employer: AJ Bell Careers
AJ Bell is an exceptional employer, recognised as one of the UK's Best 100 Companies to Work For for six consecutive years. With a strong focus on employee growth, a collaborative culture, and a range of benefits including generous holiday allowances, a robust pension scheme, and tailored learning opportunities, we ensure our team members thrive both personally and professionally. Our hybrid working model and commitment to inclusion make AJ Bell a rewarding place to build a meaningful career in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AJ Bell Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AJ Bell Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AJ Bell Careers:Your cover letter is your chance to shine! Tell us why you want to work at AJ Bell Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AJ Bell Careers!
How to prepare for a job interview at AJ Bell Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
