Job Description We are now recruiting for a customer relations coordinator to join our customer services department. The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately. Key responsibilities: Handling all complaints accurately, subject to FCA Dispute Resolution: Complaints Sourcebook requirements. Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. Undertaking investigative work in order to produce a formal response to each complaint. Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they are detailed and clear. Ensuring that full, detailed records are maintained in relation to the complaint investigation and sign off on response and any compensation. Ensuring that payment arrangements in relation to any compensation or ex gratia payment are followed up and that payment is made. Maintaining the information on the Complaints Management System Liaising with other departments in the company regarding feedback and improvements from complaints. Assisting the Customer Relations Manager in any other areas as required. Competence, knowledge...
Complaints Coordinator employer: AJ Bell Careers
AJ Bell is an exceptional employer, recognised as one of the UK's Best 100 Companies to Work For for six consecutive years. With a strong focus on employee growth, a collaborative culture, and a range of benefits including generous holiday allowances, a robust pension scheme, and tailored learning opportunities, we ensure our team members thrive both personally and professionally. Our hybrid working model and commitment to inclusion make AJ Bell a rewarding place to build a meaningful career in the financial services sector.
