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- Tasks: Provide top-notch customer service via phone, email, and messaging.
- Company: Join AJ Bell, a fast-growing investment platform with a supportive culture.
- Benefits: Competitive salary, 25 days holiday, health plans, and professional development support.
- Other info: Enjoy a friendly environment with regular social events and hybrid working options.
- Why this job: Be part of a team that makes investing accessible and helps customers take control of their finances.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a professional telephone manner.
The predicted salary is between 27100 - 27100 £ per year.
Calling all customer service professionals! We’re looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available. Inductions will take place for these roles on a 3-weekly basis.
What does the job involve?
- Our telephone support agents answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award-winning product range.
- You’ll be taking inbound calls, responding to incoming emails, and using a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies.
- We’re recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner.
- This represents an excellent opportunity to work in a fast-paced client services department with on-going support to enhance your knowledge and experience.
Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications.
Knowledge & Experience:
- Five GCSEs grades A*-C (or equivalent), including Maths & English
- The ability to demonstrate excellent customer service skills
- A polite and professional telephone manner
- Strong communication skills, both written and verbal.
- Competent with Microsoft Word, Excel and Outlook
- Ability to work under pressure and meet deadlines
- Patience and empathy with customers who may need extra support
- Previous experience in a call/contact centre role is desirable but not essential
- Previous financial services exposure is desirable but not essential
This position is 40 hours a week, on a rota'd basis between Monday to Saturday 8am-9pm, 1 in 3 Saturdays and bank holidays when the American market is open. In return we will provide all the training and support you need in order to develop within your role. There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.
At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.
About AJ Bell
AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 644,000 customers trust us to manage more than £103.3 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures. We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture.
What we offer
- Starting salary of £27,100
- 25 days holiday, increasing with service + buy/sell scheme + bank holidays
- 6% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free onsite gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
Life at AJ Bell
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
Our ways of working
We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Telephone Support Agent in Salford employer: AJ Bell Business Solutions Limited
Contact Detail:
AJ Bell Business Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Support Agent in Salford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AJ Bell. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be a Telephone Support Agent, it’s crucial to sound confident and articulate over the phone. Try role-playing with a friend or family member to get comfortable with handling customer queries and maintaining a professional tone.
✨Tip Number 3
Show off your customer service experience! Even if you haven't worked in a call centre before, think about times you've helped customers in other roles. Be ready to share specific examples that highlight your patience, empathy, and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telephone Support Agent in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Telephone Support Agent role. Highlight your customer service skills and any relevant experience, even if it’s not in a call centre. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We love articulate individuals who can express themselves well, so let your personality shine through!
Demonstrate Your Customer Focus: In your application, share examples of how you've provided excellent customer service in the past. Whether it’s resolving a tricky issue or going the extra mile for a customer, we want to know how you’ve made a difference. This will show us you’re a great fit for our award-winning service!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company culture. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at AJ Bell Business Solutions Limited
✨Know the Company Inside Out
Before your interview, take some time to research AJ Bell. Understand their services, values, and what makes them stand out in the financial services industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Telephone Support Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or handled difficult situations. Highlight your patience and empathy, as these traits are essential for this role.
✨Practice Your Communication Skills
Since the role involves a lot of verbal communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on maintaining a polite and professional tone, as this will reflect your suitability for the position.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in customer service, how you handle pressure, and your familiarity with Microsoft Office tools. Think about how you can relate your answers back to the job description, especially regarding working under pressure and meeting deadlines.