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- Tasks: Join our team to provide award-winning customer service and handle financial transactions.
- Company: AJ Bell, one of the UK's fastest-growing investment platforms.
- Benefits: Starting salary of £25,400, 25 days holiday, and a health cash plan.
- Other info: Enjoy regular social events and a hybrid working model for work-life balance.
- Why this job: Kickstart your career in a supportive environment with excellent growth opportunities.
- Qualifications: 5 GCSEs including Maths and English, strong communication, and IT skills.
The predicted salary is between 25400 - 30000 £ per year.
We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams where you will play a key role in providing our award-winning service to our customers. For hardworking individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available across a variety of teams. Inductions will take place for these roles on a 3-weekly basis.
Working in our Exchange Quay, Manchester office day-to-day responsibilities include processing customer requests, handling financial transactions, producing letters and emails, working efficiently with our internal systems, maintaining accurate records on our databases, and resolving customer queries via phone and email.
Knowledge & Experience:
- You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English.
- Excellent numerical ability.
- Strong communication skills, both written and verbal.
- Competent IT skills including experience working with Excel.
- Ability to work to deadlines and under pressure, at times unsupervised.
- Experience of financial services, or a keen interest in it, is desirable.
What we offer:
- Starting salary of £25,400 (can be higher dependent on financial services experience).
- 25 days holiday, increasing with service + buy/sell scheme + bank holidays.
- 6% Pension with matched contributions.
- Discretionary bonus scheme.
- Share schemes (including free shares and BAYE).
- Health Cash Plan and discounted private healthcare.
- Free onsite gym.
- Enhanced family leave (subject to qualifying criteria).
- Travel and bike loan schemes.
- Employee Assistance Programme.
Life at AJ Bell:
- Regular social events including summer and Christmas parties.
- Learning and development opportunities tailored to you.
- Casual dress code.
- Friendly, supportive team environment.
Our ways of working:
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
Inclusion & diversity:
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Customer Services Administrator in Salford employer: AJ Bell Business Solutions Limited
Contact Detail:
AJ Bell Business Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Salford
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role in the Client Servicing Administration team.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and financial transactions. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with Excel and other internal systems. Maybe even bring examples of how you've used these skills in past roles to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our fantastic team at AJ Bell!
We think you need these skills to ace Customer Services Administrator in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Administrator role. Highlight your relevant experience, especially in customer service and financial transactions, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how your skills align with what we’re looking for, particularly your communication and IT skills.
Show Off Your Skills: Don’t be shy about showcasing your numerical ability and IT skills, especially with Excel. We want to see how you can contribute to our award-winning service, so make sure these skills are front and centre in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and you’ll find all the details you need to complete your application there!
How to prepare for a job interview at AJ Bell Business Solutions Limited
✨Know Your Stuff
Before the interview, make sure you understand AJ Bell's services and values. Familiarise yourself with their award-winning customer service approach and think about how your skills can contribute to that. This will show your genuine interest in the role and the company.
✨Show Off Your Communication Skills
As a Customer Services Administrator, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully resolved customer queries in the past, as this will demonstrate your ability to handle similar situations at AJ Bell.
✨Brush Up on Your IT Skills
Since you'll be working with internal systems and Excel, it’s a good idea to refresh your IT skills before the interview. Be ready to discuss your experience with these tools and how you’ve used them to maintain accurate records or process transactions efficiently.
✨Prepare for Pressure
The job requires working under pressure and meeting deadlines. Think of specific instances where you've thrived in high-pressure situations. Sharing these experiences will highlight your ability to stay calm and effective, which is crucial for the role at AJ Bell.